Retail Supervisor | Lifeline

Employment Term: Permanent Part Time (32.5 hours per week)

Location: Mackay

Remuneration: $29.45 p/hr + Super + NFP Salary Packaging ( s ave tax and increase your take home pay ) + commission program for high performers

Applications will be reviewed as they are received, and therefore may result in the role closing early if the right applicant is found.

Make a meaningful difference with Lifeline

Lifeline Queensland is part of a national network bringing hope to Australians doing it tough. Around 750 lives are lost to suicide every year in Queensland. Through our state-wide footprint of crisis support, training and retail services, and the compassionate offer of support, we can save lives.

A s a Retail Supervisor , you'll be encouraged to grow, develop and feel empowered , contributing to the meaningful work of Queensland's leading charity retail brand . Everyday our 120 stores across Queensland sell donated goods , giving pre-loved items a second life and bringing in profit to support our Crisis Support Line and suicide prevention services.

Let's make a meaningful difference, together.

Your part in our Lifeline team

Along with your passion for your local community and leading a store that provide s great customer service you will:

- Demonstrate a passion for Lifeline and its purpose, promoting its service and value to the community through personal actions, behaviours, practices and outcomes
- Manage all aspects of a retail operation and delegate responsibilities where appropriate to ensure sound business practices are adhered to and sales targets ar e achieved
- Work with staff and volunteers to review and monitor pricing, visual merchandising, promotional events and selling techniques to ensure that profitability is maintained and improved




- Maintain effective communication channels within direct team, regional support functions and external stakeholders and provide assistance to team members in handling customer complaints / enquiries
- Identify issues and opportunities based on selling and customer feedback
- Set objectives and prioritise tasks, ensuring objectives are tied to overall business strategy
- Coach and develop direct reports daily, ensuring development goals are linked to business objectives and improved performance

What makes a difference for us

To be successful for this role you will need to be/have:

- Available Monday - Friday
- Be passionate about Lifeline and be able to articulate its purpose
- Demonstrated experience in retail management (or hospitality management with a background in retail), including experience in coaching and mentoring people
- Ability to deliver a high level of customer service and exceed customer expectations
- Demonstrate enthusiasm and eagerness to learn the fundamentals of all store roles, including but not limited to customer service, visual presentation, online marketing and stock control
- Create a values driven, diverse and safe employment setting that attracts, engages and retains skilled employees and volunteers
- Communicate promotional event information to maximise results
- Identify issues and opportunities based on trends and customer feedback
- Setting and exceeding priorities to meet daily deadlines; developing plans to meet short-term objectives




- Strong problem solving and influencing skills
- Ability to use a retail business systems, POS and Microsoft Office

What makes a difference for you?

- NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained
- Staff Discounts: Participation in our team member purchasing program
- A recognition and rewards platform , providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
- 12 weeks paid parental leav e and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
- Diversity and inclusive leave , offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
- Career development opportunities to challenge yourself, grow and make a meaningful difference
- Flexible work arrangements to support work-life balance
- A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

We’d love you to be part of our UnitingCare family

Joining our Lifeline, team, you'll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we're a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospi

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📌 Shop Supervisor (Mackay Regional)
🏢 unitingcareqld
📍 Mackay Regional