Company Description

Swann Communications is a global leader in do-it-yourself video surveillance, consumer electronics, and security-focused solutions for homes and businesses. Founded in Melbourne, Australia in 1987, With more than 35 years of category specialization, Swann is committed to delivering secure, reliable, and value-driven solutions that provide peace of mind for customers worldwide.

Role Description

The National Account Manager is a full time, on-site role based in Port Melbourne VIC, responsible for managing and growing key retail and distribution accounts across Australia. This role involves developing and executing account strategies, negotiating contracts and pricing, and ensuring strong relationships with buyers, category managers, and other stakeholder contacts. The National Account Manager will monitor sales performance, forecast demand, manage promotional activity, and collaborate with internal teams such as marketing, product, supply chain, and finance to optimize revenue and margin. Day-to-day responsibilities include preparing and delivering account reviews and presentations, identifying new business opportunities, implementing joint business plans, and ensuring product assortments and in-store/online execution align with brand and category objectives.



The role also requires regular market analysis, competitor tracking, and reporting to leadership on account health, risks, and growth opportunities.

Qualifications

- Experience in national account management, key account management, or similar roles within consumer electronics, FMCG, or retail-focused industries.
- Strong skills in relationship building, stakeholder management, and negotiation, with a track record of managing major retail or distribution partners.
- Proficiency in sales analysis, forecasting, and reporting, including comfort with spreadsheets, CRM systems, and sales dashboards.
- Knowledge of retail merchandising, category management, and promotional planning, ideally within security, technology, or electronics categories.
- Excellent communication, presentation, and interpersonal skills, with the ability to influence cross-functional teams and external partners.
- Strong organizational and time management abilities, including managing multiple accounts, deadlines, and projects simultaneously.
- Commercial acumen, including understanding of pricing, margin, P&L; impacts, and long-term account strategy.
- Bachelor's degree in Business, Marketing

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📌 National Account Manager (Port Phillip City)
🏢 Swann Communications
📍 Port Phillip City