STM Trucks & Machinery is a family owned and operated business that has been serving the industry for almost 50 years. With 4 locations across Southwest Sydney, Illawarra, ACT and Central West NSW, we provide new and used sales for commercial vehicles and construction equipment, along with service, spare parts and finance solutions.

We are proud to serve a wide range of clients across transport, warehousing, construction, infrastructure, civil works, waste management and government sectors. As an authorised dealer for industry-leading brands including Iveco, Fuso, Mercedes-Benz, Freightliner, Kobelco, ASV, Merlo, Hydrema and New Holland, we are committed to delivering excellence at every level.

An exciting opportunity has arisen for an experiencedService Advisor to join our rapid-paced Smeaton Grange branch, supporting an established and experienced service team.

About the Role

- Greeting and assisting customers, both in person and by phone, bringing vehicles in for service and maintenance
- Preparing service orders and scheduling repairs, coordinating with technicians and mechanics
- Advising customers on required parts and ensuring accurate, timely ordering
- Providing accurate cost estimates and handling billing and payments
- Keeping customers updated throughout the servicing and repair process
- Providing customers with detailed reports on work performed
- Maintaining accurate service records, warranties and service agreement documentation

Working Hours

Full time, Monday to Friday,



with rotating Saturdays.

Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?
- How many years’ experience do you have as a service adviser?
- How much notice are you required to give your current employer?
- Do you have a current Australian driver’s licence?
- How many years’ experience do you have as a Dealership Technician?

Key Requirements

- Previous experience in a service advisor, customer service, or automotive repair role
- Solid understanding of IVECO and FUSO vehicles, and general automotive repair processes
- Valid driver’s licence and Australian work rights
- Manufacturer training from IVECO or FUSO (or both)
- Dealership experience or a strong customer satisfaction track record

Skills & Attributes:

- Strong communication and interpersonal skills, written and verbal
- Excellent time management and organisational skills
- Exceptional attention to detail
- Reliable, punctual, and a genuine team player
- Comfortable identifying opportunities to recommend additional services where relevant
- Attractive remuneration package and incentives
- Opportunity to work with multiple industry-leading brands under one roof
- Ongoing training and genuine career progression
- Supportive, high-performing team culture
- A growing multi-site business with real opportunities to advance

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📌 Service Advisor (City of Sydney)
🏢 STM Trucks & Machinery
📍 City of Sydney