Start: ASAP
End: 09/10/2026 with solid potential for extention
Hourly rate: $55 - $60/hr + Super depending on experience
Location: Sydney CBD
Working hours: 7.6hrs/day, 38 hrs/week
A leading NSW Government agency responsible for delivering insurance and care services to the people of NSW is seeking a Customer Resolution Service Support Officer to support the effective delivery of dispute and complaint resolution services. Working across internal reviews, Personal Injury Commission disputes, care complaints and Lifetime Care disputes, this role provides high-quality administrative and operational support to ensure accurate case management and positive customer outcomes.

Key Responsibilities

- Coordinate administrative support across internal reviews, Personal Injury Commission disputes, care complaints and Lifetime Care disputes
- Review and organise documentation, preparing dispute document packages and appendices to support resolution processes
- Monitor shared inboxes and online portals, triaging requests and establishing review and dispute subcases
- Prepare and issue correspondence using approved templates,



including client communications and dispute documentation
- Maintain accurate records across multiple systems, including trackers and registers, to support workflow and reporting
- Support the preparation and distribution of operational and performance reports, including data extraction and reporting templates
- Coordinate administrative activities associated with dispute assessments, including payment correspondence and invoice processing

Essential Skills & Experience

- A range of experience providing administrative support and working at a skilled level across a variety of business systems and programs
- Well-developed coordination and problem-solving skills, with a sound understanding of operational support business processes
- Strong attention to detail and ability to manage multiple cases and competing priorities

Desirable

- Familiarity with medical documentation/reports and the health and allied health landscape

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📌 Customer Resolution Service Support Officer (City of Sydney)
🏢 Peritus Recruitment
📍 City of Sydney