Associate Director of AI and Infrastructure

Our client is a large, well established professional services firm; supporting a clientele of 31,000 small and medium sized businesses across Australia and New Zealand
They are a commercially successful company that provides expert advice, consulting services and technology solutions that enables their customers to operate and grow their organisations with confidenceJob Description:
The Associate Director of AI and Infrastructure will identify, design and deliver transformational AI solutions that improve the experience of clients and staff; while helping to drive operational excellence, productivity and innovation across the business - as well as manage a small team across Service Desk, Infrastructure and Cyber Security

Responsibilities:

- Work with senior managers, stakeholders and with the Content Team to design, develop, deploy and optimise state of the art AI/ML/LLM/GenAI solutions to meet business objectives and user requirements
- Provide the business strong stakeholder communication and ensure that all projects are delivered effectively, on time and with a demonstrable and measurable ROI
- Effectively manage priorities and reassess as necessary
- Provide team leadership to encourage engagement, improve retention and focus on solutions oriented thinking
- Ensure that delivery methodology, tooling and education is "best practice"
- Obtain and maintain a deep understanding of key business processes (Advisory, Sales, Retention, Finance) that accelerate the execution of company workflows,
- strategies, and objectives




- Use business understanding to partner with department heads to improve business processes by utilising current and emerging AI and other technologies
- Continually improve and assess the infrastructure and cyber security measures in place
- Continually assess and challenge technology operating costs and ways of working
- Foster a high performance culture
- Provide project updates and positive messaging to ensure that the broader business understands the value that technology offers
- Partner with the Salesforce, Telephony, Data and Web Development Teams to support their operations
- Ensure effective vendor and partner accountability

Skills and Experience:

- You must be a commercially minded AI leader who is passionate about innovation and continuous improvement - witha demonstrable track record of turning ideas into real world solutions
- Proven experience defining the next generation of AI enabled products, services and business processes for enterprises - across AI/ML/LLM/GenAI solutions
- Strong understanding of business processes and process optimisation - especially across areas such asAdvisory, Sales, Retention, internal Finance etc
- Strategic leadership with hands on execution




- Broad ICT knowledge and experience across areas such as Artificial Intelligence, applications, infrastructure, SaaS, cyber security, telephony, digital, web development, CRM
- End to end lifecycle experience across product management and project management from business case development, planning etc through to execution and go-live, advantages realisation
- Operations and staff leadership experience
- Exposure to omni channel business models - incorporating web, SaaS, telephony / contract centre and face-face an advantage
- Strong verbal and written communication skills - including documentation skills
- Vendor management / engagement experience
- Strong stakeholder engagement experience

Consultant: Colin Massey

Keywords: Artificial Intelligence, AI, Machine Learning, ML, Large Language Models, LLM, GenAI, CRM, salesforce, telephony, contact centre, service desk, ICT support, contact centre, sales, advisory, finance, web development, project management, product development, operations, transformation, change management, infrastructure

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Your application will include the following questions:

- Are you based in, or close to, Sydney?
- This role is based on site 5 days per week - are you aware and comfortable with this?
- How many years experience do you have working across the commercial application of AI solutions?

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📌 Associate Director of AI and Infrastructure (City of Sydney)
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📍 City of Sydney