Job Description

Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.

Job Description

Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.

About The Role

We're looking for a dynamic leader to manage an underwriting team, champion service excellence and support the delivery of the team's financial objectives.

In This Role, You Will

Manage and oversee the Chubb Central Services Cyber & Tech IP team:

Sales and Service

- Shape and deliver a strong sales and service approach that creates a high-quality broker experience, while coaching and supporting the team to meet service standards, SLAs and NPS targets.
- Proactively engage with brokers and key stakeholders, providing updates, resolving issues and identifying training needs to lift performance.

Staff Management

- Lead all aspects of team management, including goal setting, performance reviews, one-on-ones, workflow planning, compensation reviews and compliance requirements.
- Build a high-performing team by recruiting, motivating, developing and retaining quality underwriters.





Platform & Portfolio Management

- Drive platform and portfolio performance by improving user experience, referral handling, automation, onboarding, pricing and appetite settings.
- Oversee partner platforms, binder agreements and broker MOUs, while ensuring underwriting decisions align with strategy, authority levels and guidelines.
- Monitor portfolio performance, identify opportunities and support Product Managers with analysis, reporting and projects.

Financial

- Deliver team financial targets, including GWP, retention, rate and loss ratio, while identifying and executing cross-sell opportunities

Qualifications

What you'll bring to the role

- Project management and organisational skills
- Process orientated, an organiser with strong planning ability and attention to detail
- Strong Emotional Intelligence (EQ) and ability to network across stakeholders to get things done
- Excellent communication skills – written and verbal to internal and external stakeholders
- Proficient in Microsoft Office Suite
- 5 years + insurance experience in cyber & technology package products

Desirable

- Demonstrate flexible and innovative ways of working, with creative and lateral thinking
- Experience supporting. delivering process improvement initiatives
- Previous experience leading diverse teams

Why Chubb?

Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued. We offer you the opportunity to work as part of a energetic and agile environment where continuous development is encouraged throughout your career, both locally and globally. Some additional benefits offered include a flexible working approach via our "My One Thing" initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.

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📌 Platform Cyber & Technology Industry Practices Team Leader, Chubb Central (Melbourne)
🏢 Chubb
📍 Melbourne