TheNon-Production Environment Manager is responsible for managing and supportingall testing environments (PTEST, STEST, VTEST) used for development, testing,training, and business-as-usual activities.
The roleensures these environments are:
- Available and stable
- Secure and properly configured
- Ready for testing and deployments
- Quickly restored when issues occur
This personalso coordinates issue triage, manages environment-related risks, and maintainsknowledge of how various applications and systems work together.
RequiredExperience
Technical &Industry; Experience
- Experience working in large and complex organisations.
- Experience in industries such as:
- Postal services
- Logistics
- Transport
- Retail
- eCommerce
Environment &Release; Management
- Strong experience managing enterprise test environments.
- Experience handling software releases and deployments.
- Experience with incident, change, and release management processes.
StakeholderManagement
- Ability to work across technical and business teams.
- Strong communication and coordination skills.
- Experience facilitating issue triage and problem-solving workshops.
TechnicalSkills
EssentialKnowledge
- SAP applications
- Oracle applications
- Microsoft technologies
- Application dependencies and integrations
- Enterprise environment management
Monitoring &Troubleshooting;
- New Relic
- Sumo Logic
- Log analysis and dashboard monitoring
- Root cause investigation
- PMP Certification
- Other Project Delivery Certifications
Key Personal Attributes
Process Management
- Creates and improvesoperational processes.
- Removes inefficiencies andsimplifies ways of working.
- Uses data and feedback toimprove outcomes.
Relationship Building
- Builds trust with diversestakeholders.
- Works effectively across teams.
- Resolves conflictsprofessionally.
Action Orientation
- Takes initiative and ownership.
- Responds quickly to issues andrisks.
- Drives action even wheninformation is incomplete.
Digital Mindset
- Embraces new technologies.
- Uses data and insights toimprove decisions.
- Promotes digital ways ofworking.
Results Focus
- Delivers high-quality outcomes.
- Works through challenges toachieve goals.
- Helps remove barriers forothers.
Key Responsibilities
Environment Management
- Ensure all non-production environmentsare available, secure, and fit for purpose.
- Manage and support test environmentsthroughout the project lifecycle.
- Monitor setting health,availability, and performance.
- Coordinate workplace setup andconfiguration for projects and testing activities.
- Ensure environments comply with securityand data protection requirements.
Release & Deployment Management
- Plan and coordinate software releasesand deployments.
- Work with application support teams todeploy code with minimal impact to testing.
- Manage release schedules and deploymentplans.
- Communicate deployment timelines andrisks to stakeholders.
- Conduct post-release reviews andidentify improvement opportunities.
Incident & Issue Management
- Lead triage sessions to identify andresolve environment issues.
- Troubleshoot complex technical problemsacross multiple applications.
- Coordinate teams to quickly resolveincidents and defects.
- Ensure clear communication duringoutages and service disruptions.
Vendor & Partner Management
- Work closely with vendors and suppliers.
- Manage vendor support tickets andescalations.
- Partner with vendors to adopt newplatform features and capabilities.
- Coordinate migration activities whererequired.
- Act as the link between:
- Development teams
- Operations teams
- Quality Assurance (QA) teams
- Business stakeholders
- External vendors
- Provide regular updates on environmentstatus, risks, and releases.
- Build strong working relationshipsacross teams.
Training & Knowledge Sharing
- Create and maintain environmentmanagement documentation.
- Train teams on release and environmentmanagement processes.
- Share lessons learned and bestpractices.