We're Welcome, a dynamic, forward-thinking agency that invents better outcomes for people, brands and organisations through the power of creativity, strategy and technology. Our clients come to us to grow: smarter campaigns, sharper digital experiences, work that genuinely makes life better for the people it reaches.

About the Role

As a Digital Account Manager, you're the trusted link between our clients and our team. You own the day-to-day, keep projects moving, and turn client ambitions into clear, well-run digital work, across campaigns, websites, content, social, CRM and everything in between.

Responsibilities

- Own client relationships: be the day-to-day contact your clients rely on, building trust and keeping them genuinely happy with our work.
- Run excellent projects: manage timelines, scopes and budgets so work ships on time and on point, across digital campaigns, web, content, social and CRM.
- Write sharp briefs: translate what the client needs into clear, inspiring briefs that set our creative and dev teams up to do their best work.
- Keep everyone aligned: coordinate strategists, designers, developers and producers, smoothing the path and unblocking things before they become problems.
- Measure and report: track campaign performance against KPIs, make sense of the data, and present insights and next steps clients can act on.
- Grow accounts: spot opportunities to add value, expand what we do for existing clients, and lend a hand on new business pitches.




- Stay curious: keep on top of digital trends and tools, and bring fresh thinking to your clients and the team.

Qualifications

- A couple of years' experience in an agency or client-side account role, with a track record of delivering digital work clients love.

Required Skills

- Solid digital marketing know-how - think campaigns, web, social, content, SEO/SEM, analytics, CRM or e-commerce (you don't need all of them, but you're comfortable in this world).
- Excellent communication and relationship skills — you're calm, clear and genuinely good with people.
- Strong organisation and a cool head - you can juggle multiple projects, timelines and budgets without dropping the ball.
- A logical, planning-first brain - that breaks big challenges into clear, doable steps.
- Collaboration, integrity and curiosity baked in — and a growth mindset that wants to keep getting better.

Preferred Skills

- Experience across B2C, B2B or major consumer brands.
- Familiarity with tools like ClickUp, HubSpot, Salesforce or similar.
- A positive, can-do attitude and a real enthusiasm for great work.

Pay range and compensation package

$90,000 – $120,000 + super (based on experience)

Equal Opportunity Statement

Welcome is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

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📌 Digital Account Manager (City of Sydney)
🏢 We Are Welcome
📍 City of Sydney