Virgin Australia is seeking a Customer Advocacy Specialist to join our Brisbane-based team (Sydney considered). You’ll resolve complex customer matters, balancing regulatory obligations with commercial considerations and advocating for customers with empathy and sound judgement.
Reporting to the Head of Customer Advocacy, you’ll manage escalated cases end-to-end, work with cross-functional teams, and help identify systemic improvements to enhance the customer experience across the airline.
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📌 Customer Advocacy Specialist — Complex Escalations (Hybrid) (Brisbane City)
🏢 Virgin Australia
📍 Brisbane City
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