Full-time continuing HEO7 opportunity to join the AI Hub as Senior Business Analyst, Discovery.

Lead curious discovery work that turns business problems into clear AI and automation opportunities.

Base Salary $117,113 plus 17% superannuation.

About the opportunity

Help the University turn business problems into practical AI and automation opportunities.

Are you an experienced business analyst who enjoys asking positive questions, getting to the heart of a problem and shaping clear pathways from idea to delivery? The University of Sydney is seeking a Senior Business Analyst, Discovery to support the AI Hub as it identifies, assesses and prepares high-value opportunities for AI, automation and service improvement.

Working under broad direction from the Discovery Lead, you will build productive working relationships with stakeholders across faculties, schools, portfolios and operational teams, then plan and facilitate discovery activities that help them articulate needs, constraints and desired outcomes. You will use curiosity, structured questioning, process mapping and sound judgement to understand end-to-end business processes, pain points, volumes, risks, dependencies and benefits, then translate your findings into clear requirements, discovery outputs, decision-support material and handover artefacts for delivery teams.

- business process discovery, process mapping and requirements analysis
- AI and automation feasibility and opportunity assessment
- stakeholder workshops, structured interviews and service improvement
- discovery documentation, pipeline reporting and handover support

The AI Hub works as an internal consulting team, partnering with areas across the University to understand business needs, identify the real problem and support practical AI and automation-enabled improvement.



The team also uses AI in its own work to increase the pace and quality of discovery, analysis, documentation and delivery.

You will bring structure and clarity to complex or early-stage ideas, helping stakeholders define the problem, map how work is done today, surface requirements and identify where AI or automation may deliver measurable value. You will work closely with technical consultants and delivery specialists to test feasibility, clarify options and identify constraints. You will use AI thoughtfully to synthesise information, test assumptions and draft artefacts, while applying your own judgement to validate requirements, risks and business context.

The role suits someone curious about how work actually gets done: able to build trust quickly, facilitate constructive conversations, ask the next useful question, map a process end to end and turn stakeholder input into clear requirements, insights and recommendations.

If you enjoy business analysis, process improvement and working with people to solve meaningful organisational problems, we would like to hear from you.

Responsibilities

- build productive working relationships with business stakeholders and subject matter experts, and plan, prepare and facilitate discovery deep dives, workshops and structured interviews
- ask structured questions to understand and analyse end-to-end business processes, requirements, pain points, volumes, risks, benefits and dependencies to assess suitability for AI,



intelligent automation or automation-enabled workflows
- prepare clear discovery outputs, including requirements, process maps, opportunity summaries, solution briefs, benefits estimates, decision-support material and handover artefacts
- work with technical consultants and delivery specialists to test feasibility, clarify solution options, identify constraints and support prioritisation and handover into delivery

Benefits

- work on practical AI and automation initiatives that improve services across the University
- join a collaborative internal consulting team focused on innovation, service improvement and responsible delivery
- access professional development, mentoring and career growth opportunities
- contribute to meaningful improvements for staff, students, researchers and operational teams

About you

tertiary qualifications in business analysis, business process improvement, project management, technology delivery, business administration or a related field, with at least four years' subsequent relevant experience; or extensive relevant experience and specialist expertise; or an equivalent combination of education, training and experience

Minimum Qualifications

- demonstrated experience in requirements elicitation, process mapping, business process analysis and preparation of high-quality documentation
- experience building productive relationships with broad and diverse stakeholder groups, including through workshops, interviews and collaborative ways of working
- strong analytical judgement, problem-solving ability, attention to detail and capacity to manage assigned work under broad direction, escalating complex, sensitive or high-risk matters as appropriate
- clear written and verb

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📌 Senior Business Analyst, Discovery (City of Sydney)
🏢 usyd
📍 City of Sydney