Genesys is seeking a Principal Workforce Management Consultant to lead strategic WFM initiatives across Sydney, Brisbane or Melbourne. This in office role combines advisory leadership with hands-on delivery to improve service performance, costs, and employee experience, while guiding large enterprise customers through complex decisions.
You will drive workforce strategy, translate forecasts into actionable plans, and collaborate with executives and product teams to ensure successful implementation
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📌 Executive WFM Strategy & Transformation Lead (City of Sydney)
🏢 Genesys
📍 City of Sydney
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