Job Description
Citrus Group in West Ryde is seeking a Customer Service Agent to handle security-related calls and act as the first point of contact for urgent situations.
You will monitor alarms, respond to critical events, and liaise with customers, site contacts, guards, and emergency services to coordinate rapid responses.
The role requires transparent communication, robust rapport with clients, and the ability to handle high volumes in a time-sensitive workplace.
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📌 Security Incident Response Agent Customer Support Sydney (Australia)
🏢 Citrus Group
📍 Australia
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