We are looking for a Customer Banking Specialist to join our Multi-Channel Branch in Newman!
What is a Multi-Channel Branch?
- Tuesday and Thursday: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
- Monday, Wednesday and Friday: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:
- Assist customers with general banking transactions, answering questions and queries
- Build a personal connection with customers through meaningful conversations face to face and through our direct channels
- Work with customers to use our in-branch technology and digital banking options
- Complete Financial Health Checks to assess customers' financial needs
- Process applications for personal loans, credit cards and associated products
- Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
- Be provided with continuous training and development to support your career aspirations
We're interested in hearing from people who have:
- A passion for delivering outstanding customer service with every interaction The ability to have great conversations and confidence to ask challenging questions
- Problem solving attitude and curiosity in finding the right solutions
- An open approach to learning current things and goal oriented
- An ability to work collaboratively as a team to deliver a seamless customer experience
Aboriginal &/or Torres Strait Islander people encouraged to apply
We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on .