Job Description
AustralianSuper is seeking a Senior Member Resolution Officer - Administration in Melbourne, with coverage across major offices. You will lead complex member complaints handling, coach MROs and partner with stakeholders to deliver fair, timely outcomes.
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In this role you will investigate root causes, support governance and risk activities, monitor workflow adherence to RG271 and IDR policy, and contribute to continuous improvement across member services.
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📌 Senior Member Resolutions Leader Administration Hybrid Victoria
🏢 AustralianSuper
📍 Victoria
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