Job Description
HCLTech in Melbourne seeks an experienced Problem Manager to drive proactive problem management in a complex IT workplace.
You will minimise business impact from incidents, perform RCA, and implement long-term improvements to boost service stability and performance.
You will partner with cross-functional teams to manage high-severity incidents, produce MIRs, and ensure continuous service improvement aligned with ITIL best practices.
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📌 It Problem Manager Rca & Major Incident Lead Victoria (Australia)
🏢 HCLTech - Australia and New Zealand
📍 Australia
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