**A taste of your day-to-day** No two days are the same - but you'll usually be: + Leading the way across guest experience, team performance, and hotel operations + Prioritising workloads and keeping shifts running smoothly + Coaching and developing your team to deliver genuine, memorable guest experiences + Having confident, authentic conversations with guests to resolve issues or concerns + Acting as the first point of contact for any critical or emergency situations + Being visible, approachable, and ready to step in wherever needed **What we need from you** + At least **2 years' experience** in front desk or guest service leadership + Strong spoken and written English; additional languages are a bonus + Solid communication, problem-solving, and people skills + Able to spend long periods on your feet and assist with occasional lifting + Experience with hotel systems such as **Opera** (beneficial) + Flexibility to work evenings, weekends, and rotating shifts **What you can expect from us** We set our people up to succeed. You'll receive a competitive salary, excellent hotel discounts, and access to some of the best training and development programs in the industry. At IHG, our mission is simple: **welcome everyone** .



We value diverse perspectives and create inclusive teams where colleagues feel respected, supported, and able to bring their whole selves to work. So if you're ready to step into a role where you can lead, grow, and make a real impact - we'd love to hear from you. **Pay & Conditions** Pay is in line with the Hospitality Industry (General) Award (HIGA), with all entitlements applied in accordance with Fair Work requirements. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal chance employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

📌 Duty Manager (Terrigal)
🏢 Ihg
📍 Terrigal