Flexible Work Arrangement Macquarie Park, Current South Wales, Australia Full time R69354 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. **A Day in the Life** Medtronic is a market leader, and our expanding portfolio delivers measurable clinical and economic value - and opens doors. With a passion for helping patients and a commercial mindset, you will make a significant difference together with Medtronic! Be a part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations. As the Service Commercial Manager, ANZ, you will lead the Australia and New Zealand Remote Sales team with accountability for driving service revenue growth, expanding market penetration, and strengthening customer partnerships across the region. This role is responsible for shaping and executing the ANZ service commercial strategy, leading a high-performing remote sales organization, and partnering cross-functionally to deliver customer-focused service solutions. The ideal candidate brings deep expertise in service sales, strong commercial leadership, and a proven ability to drive sustainable growth. Success in this role requires strategic thinking, disciplined execution, strong people leadership, and the ability to work effectively across functions, channels, and customer segments. **Responsibilities may include the following and other duties may be assigned.** Strategic Commercial Leadership + Develop and execute the ANZ service commercial strategy to achieve revenue, profitability, and market share objectives. + Identify and prioritize growth opportunities across existing accounts, new customers, and emerging service segments. + Analyze customer needs, market dynamics, and competitive activity to refine commercial priorities and sales approaches. + Build and implement business plans that support long-term service growth across Australia and New Zealand. Remote Sales Team Leadership + Lead, coach, and develop the ANZ remote service sales team to deliver strong commercial results and a consistent customer experience. + Set clear goals, performance expectations, and operating rhythms aligned with regional and global business objectives. + Foster a high-performance, accountable, and collaborative team culture. + Support capability development through coaching, training, and ongoing performance management. Customer and Stakeholder Management + Build strong relationships with key customers, internal stakeholders, and external partners to support service growth and retention. + Lead strategic customer engagements, commercial discussions, and contract negotiations. + Ensure high levels of customer satisfaction through strong account management and a solutions-oriented approach. + Act as a trusted commercial partner for customers by aligning service offerings to their operational and clinical needs. Service Growth and Market Expansion + Drive service adoption and revenue growth across the ANZ region through focused commercial execution. + Partner with marketing, product sales, and service teams to develop and execute go-to-market plans for service offerings. + Identify opportunities to improve service penetration, contract coverage, renewal rates, and attach rates. + Support the introduction of new service offerings by translating market needs into actionable commercial plans. Performance Management and Commercial Analytics + Monitor and report on key commercial metrics including revenue, attach rates, renewal performance, pipeline health, and market share. + Use CRM systems, forecasting tools,



and sales analytics to drive decision-making and improve execution. + Review business performance regularly and adjust strategies as needed to optimize results. + Ensure sales processes, reporting, and opportunity management are disciplined and effective. Channel Partner Leadership + Develop and manage channel partner relationships to expand service reach and accelerate growth across ANZ. + Build joint business plans with partners, including revenue goals, performance expectations, and growth initiatives. + Identify, assess, and onboard new partners aligned with strategic business priorities. + Monitor partner performance and implement actions to improve effectiveness and outcomes. Cross-Functional Collaboration + Work closely with product sales, service operations, marketing, and other internal teams to align commercial execution with customer expectations and business priorities. + Share ANZ market insights to inform service innovation, commercial planning, and customer engagement strategies. + Partner with regional and global teams to exchange best practices and ensure alignment with broader service growth objectives. + Support a seamless customer experience across the full commercial and service lifecycle. **Required Knowledge and Experience:** + Bachelor's degree in Business, Marketing, Commerce, or a related field; MBA preferred. + 5 to 7 years of commercial or sales leadership experience, with significant experience in service sales. + Proven success leading high-performing sales teams and delivering revenue growth in ANZ. + Strong understanding of the ANZ market, customer landscape, and channel environment. + Demonstrated ability to develop and execute commercial strategies that grow service revenue and market share. + ·Strong leadership, coaching, and team development capabilities. + Excellent communication, negotiation, and stakeholder management skills. + Proficiency in CRM platforms, sales analytics, and forecasting tools. + Willingness to travel within Australia and New Zealand as needed. **Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.? ? **Recruitment Fraud Alert** We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [email protected] . ? **Benefits & Compensation** **Medtronic offers a competitive Salary and flexible Benefits Package** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for an annual long-term incentive plan.



We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people. We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D; lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. **We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. **We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. **This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will... + **Build** a better future, amplifying your impact on the causes that matter to you and the world + **Grow** a career reflective of your passion and abilities + **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: **Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. **Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. **Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. **Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting?is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) . For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email [email protected] To request removal of your personal information from our systems please email [email protected]

📌 Service Commercial Manager, ANZ (Macquarie Park)
🏢 Medtronic
📍 Macquarie Park