**Job Identification:** 215093 **Job Category:** Guest Services, Operations, and Front Office **Job Schedule:** Full time **Salary** 81330.47 The Duty Manager is responsible for managing the day-to-day activities of the Front Office, ensuring high levels of guest satisfaction, operational efficiency, and team performance. This role serves as a key leadership position, handling guest concerns, supervising team members, coordinating with other departments, and acting as the hotel representative when required. + Lead and supervise Front Office operations to ensure excellent guest service. + Handle guest inquiries, complaints, and VIP guest requirements professionally. + Support recruitment, training, coaching, and performance management of team members. + Monitor room allocation, reservations, and occupancy to maximize revenue opportunities. + Ensure compliance with Hilton brand standards, policies, and procedures. + Coordinate with Housekeeping, Food & Beverage, Sales, and other departments. + Prepare schedules, payroll, and operational reports.



+ Conduct daily briefings and shift handovers. + Manage cash handling, billing accuracy, and financial procedures. + Act as Duty Manager or Night Manager as required and respond to emergencies appropriately. + Promote Hilton Honors membership and support guest loyalty initiatives. + Previous experience in Front Office or hotel operations, preferably in a supervisory role. + Strong leadership, communication, and interpersonal skills. + Ability to handle guest concerns with professionalism and diplomacy. + Excellent organizational and problem-solving abilities. + Good numerical and analytical skills. + Proficient in hotel management systems and Microsoft Office applications. + Ability to work under pressure and manage multiple priorities. + Valuable written and spoken English communication skills. + Flexibility to work shifts, including evenings, weekends, and public holidays.

📌 Duty Manager (Darwin)
🏢 Hilton
📍 Darwin