Processing all types of Hospital and Home Patient orders (including spare parts orders) for delivery. - Making outbound phone calls and receiving inbound phone calls. - Creation and setup of new patients - Identify and articulate any process operational improvement initiatives. - Ensure priority meets business requirements and is Identified, resolved, and tracked as quickly as possible. - Provide and publish analytics to key operational KPIs (stocktake to orders conversions, blocked orders rate, etc) working closely with key stakeholders. - Review and investigate customer complaints on a periodic basis. - Ensure operational SOPs/WIs are documented/reviewed and stored in a central location for access. - Liaise with the new starters as a 'buddy' to make the onboarding process smoother for the recent employee. - Escalate and discuss with CC ANZ Manager for escalations. - Liaise with sales, warehouse & transport, supply chain and all relevant stakeholders to ensure completion of orders. - Effectively communicate with internal and external stakeholders regarding issues impacting customers. - Support team members to perform operational duties during their absence

📌 Customer Care Representative (Macquarie Park)
🏢 Fresenius Medical Care
📍 Macquarie Park