Job Description

Are you seeking a rewarding and flexible career in financial services? Located in south-west Sydney with Hybrid working available once fully trained (south-west Sydney, CBD, home), we're looking for a passionate and customer-focused skilled in join our Member Services team.

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Career opportunities are excellent for a person who has an attitude that aligns fully with the 100% customer-focused commitment of the company. This is a role for a person who loves speaking by phone to people and embodies the customer-first values in every interaction they have. The focus is entirely on quality of interaction – not getting off the phone asap!

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Key Responsibilities:

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The making of outbound information and education-based calls to existing customers and other stakeholders. NO sales calls! Some inbound calls as required

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Addressing email enquiries from customers, employers and other stakeholders

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Driving retention and acquisition

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Delivering high-quality factual information, supporting customers in making informed decisions

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Manage and resolve any concerns and complaints

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Experience and qualifications:

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- Previous experience in super is strongly preferred. Experience in other financial services fields such as insurance and banking will also be considered
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- Experience in meeting and surpassing customer expectations
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Terms of employment

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- The work hours are 38 hours per week.
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- General daily start time is from 8:30am-9:30am (dependent on shift)
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- Some work from home arrangements may be negotiated following approval from Team Leader.
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📌 Member Services Officer - Super (New South Wales)
🏢 NESS Super
📍 New South Wales