Job Description

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- Be part of our fun, guest service focused team!
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- Advance your career with us or start a new career chapter
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- Attractive salary + benefits
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Lancemore Milawa Hotel is currently on the hunt for a passionate Guest Services Agent (casual/part time) to join our Front Office team.

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ABOUT THE ROLE:

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- Deliver exceptional guest experiences at every part of their journey including reservations, arrivals, during their stay, departures and after they've left us
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- Be an ambassador for the hotel, positively representing and promoting our boutique brand over the phone, by email and in person
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- Love the Northeast Victoria life. Know what's on, where to go and what to see, and be able to personalise and take the guest experience to the next level
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- Respond to guest feedback, concerns or complaints from guests appropriately and follow up/report as required
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- Get a kick out of helping, problem-solving and being accountable for your workload, by taking initiative and working collaboratively.
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- Enjoy the flexibility of working mornings, evenings, weekends and public holidays.
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YOU COULD BE THE ONE IF......

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You have a demonstrated track record of delivering Guest Satisfaction with a flair for luxury and boutique. You have an acute eye for detail and exceptional administrative skills and able to pick up systems. You are able to work under pressure in a varied, fast paced setting, by taking initiative and working collaboratively.



You are passionate about interacting with guests, exceeding their expectations, managing feedback and love wowing guests with flawless service experiences.

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Last, but certainly not least, you are a great person to work with, reliable, level-headed, organized with a bundle of energy. You have the freedom to raise the bar through your creativity and innovative "out of the box" approach.

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WHY WORK FOR LANCEMORE HOTELS?

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Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities.

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- Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and award-winning wines.
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- We are expanding across Australia and are unique in being a family-owned company that combines the head of a large operation with the heart of a family company.
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- You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
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- We value our people and, as such, offer career progression, generous staff discounts, companywide incentives, and team social activities.
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- We are constantly looking for better ways to do....well everything.
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If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...

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📌 Guest Services Agent - Casual/Part Time (Milawa)
🏢 Lancemore Milawa
📍 Milawa