Contract to 30 June 2027 | Brisbane CBD (400 George Street) | Fulltime onsite

Lime Recruitment is currently working with a large Queensland Government client to recruit two Support Analysts (1 x Full-time, 1 x Part-time - with school-hours availability well suited). In this role, you will play a key role in providing additional Digital Platform support capacity across first-line support, incident and service request management, user access administration, and operational support services.

Key Responsibilities:

- Deliver first-line service desk support to internal and external users of the department’s digital platform, acting as the primary point of contact for incidents and service requests.
- Administer user access in accordance with departmental user access management controls.
- Monitor the Digital Operations Support inbox and respond to user requests in a timely manner.
- Maintain accurate records for requests, incidents,



and change requirements using Atlassian tools (Jira, Jira Service Desk, and Confluence).
- Contribute to continuous knowledge development and process improvement to build system confidence and operational efficiencies.
- Communicate with internal and external stakeholders in a professional, clear, and friendly manner.

About You:

- Demonstrated experience providing first-line application and technical support, user access administration, and incident resolution.
- Hands-on experience with Atlassian suite (Jira, Jira Service Desk, Confluence) and exposure to Microsoft Dynamics 365 environments.
- Available for either full time or part-time hours (part-time hours are well suited to school-hour availability).
- Excellent communication skills, commitment to high-quality customer service.

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📌 Support Analyst (Queensland)
🏢 Lime Recruitment
📍 Queensland