We are seeking energetic and enthusiastic Part Time Guest Service Agents to ensure exceptional service is provided to our guests at all times, making them feel both welcome and comfortable.
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Guest Services
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Some of the duties will include:
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- Deliver service excellence, from check in to check out and everywhere in between
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- Often be the first point of contact for guests and visitors
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- Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel's facilities to taking reservations and maintaining guest accounts
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- Provide passionate, knowledgeable and friendly service to external and internal guests at all times
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- Answer all telephone calls in a professional manner according to brand standard
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- Reconcile cashier floats at the completion of each shift.
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- Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and perks and signed up to the loyalty program
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📌 Guest Service Agent - Mercure Perth on Hay
🏢 MERCURE IT
📍 Perth
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