Job Description

Independent Solutions is an innovative Australian Point of Sale technology provider, and part of Vela Asia Pacific — a wholly owned subsidiary of Constellation Software Inc. (TSX: CSU), a global leader in software and services across public and private sectors.

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We're dedicated to helping independent retailers navigate the POS landscape and find the solution that's truly right for them. With the backing of a global organisation and the heart of a close-knit team, we offer a workplace where your contribution genuinely matters.

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Independent Solutions is an innovative Australian Point of Sale technology provider, and part of Vela Asia Pacific — a wholly owned subsidiary of Constellation Software Inc. (TSX: CSU), a global leader in software and services across public and private sectors.

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We're dedicated to helping independent retailers navigate the POS landscape and find the solution that's truly right for them. With the backing of a global organisation and the heart of a close-knit team, we offer a workplace where your contribution genuinely matters.

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About the Role

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This isn't your average help desk job. As a Technical Support Analyst, you'll receive in-depth training in our application suite and be empowered to work autonomously through real customer problems — using your initiative, not a script.

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Reporting to the Support Services Manager, you'll be front-line for our customers, solving application and hardware issues across a broad retail client base. It's a role where every day is different and the work you do has a direct, visible impact.

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This is a permanent, full-time position based at our Brisbane office in Eight Mile Plains. The role participates in a team roster, including rostered shifts and occasional after-hours support.





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What You'll Be Doing

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- Providing first level and interim support across the Independent Solutions application suite
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- Investigating and resolving software and business issues using available tools, manuals and support resources
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- Identifying and correcting data integrity issues and application faults
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- Assisting with software testing, evaluation, validation and documentation
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- Proactively building and maintaining knowledge of relevant systems and customer trends
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- Taking on tasks as directed by the Support Services Manager
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What We're Looking For

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First and foremost, you love making customers happy — resolving their issues quickly and professionally gives you genuine satisfaction. You'll also bring:

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- Previous experience in the retail industry
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- Solid problem-solving skills and sharp attention to detail
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- A passion for computers and Information Technology
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- Excellent written and verbal communication skills
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- A drive for continuous learning and self-improvement
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- An understanding of retail concepts and procedures
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- Experience with testing and/or preparing technical documentation (desirable)
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- Exposure to SQL and database administration (desirable, not essential)
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- Flexibility to work rostered shifts and occasional after-hours support
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What's In It for You?

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- Competitive salary commensurate with your skills and experience
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- In-depth training and genuine autonomy — we set you up to succeed
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- A supportive, fun team culture where people enjoy coming to work
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- Career development opportunities within a growing global organisation
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- Employee Assistance Program (EAP)
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Independent Solutions is proud to be an Equal Opportunity Employer.

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📌 Technical Support Analyst (Queensland)
🏢 Independent Solutions
📍 Queensland