UltraPlus Service is the authorised after-sales service and repair partner for Roborock and Segway in Australia. The Customer Service Representative will deliver high-quality customer service and technical support to customers and retail partners, handling inbound calls, guiding users through return and repair processes, and managing emails with prompt, skilled responses.
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The role focuses on resolving escalated cases, documenting interactions in the CRM, and working with the team to meet