Job Description

We are seeking a friendly, professional, and highly organised Full-Time Medical Receptionist to join our busy medical practice. This is a fantastic opportunity for an experienced receptionist who is passionate about delivering exceptional patient care and thrives in a fast-paced healthcare environment.

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The successful applicant will have previous experience using Best Practice software, excellent customer service skills, and a minimum of one year's experience working in a medical reception role.

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Key Responsibilities

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- Greeting patients in a warm and professional manner.
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- Managing appointment bookings, cancellations, and recalls using Best Practice software.
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- Answering and directing telephone enquiries.
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- Processing patient registrations and maintaining accurate medical records.
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- Billing patients, processing Medicare claims, and handling EFTPOS payments.
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- Liaising with doctors, nurses, allied health professionals, and external healthcare providers.
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- Managing incoming correspondence, referrals, and pathology results.
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- Maintaining patient confidentiality and complying with privacy legislation.
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- Providing administrative support to ensure the smooth day-to-day operation of the practice.
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Requirements

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- Minimum 1 year of medical reception experience in a general practice or specialist clinic.
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- Previous experience using Best Practice medical software (essential).
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- Outstanding customer service and communication skills.
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- Excellent organisational skills with the ability to multitask.
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- Strong attention to detail and accuracy.
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- Professional presentation and a positive, friendly attitude.
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- Ability to work independently and as part of a team.
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- Sound computer skills and the ability to learn new systems quickly.
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- Experience with Medicare billing and claiming.
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- Knowledge of medical terminology.
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- Understanding of patient confidentiality and privacy requirements.
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What We Offer

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- Supportive and friendly team environment.
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- Modern, well-established medical practice.
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- Ongoing training and career development opportunities.
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📌 Medical Receptionist (Williamstown)
🏢 Cranbourne West Medical Centre
📍 Williamstown