Job Description

Heart and Home Special Needs – Bella Vista NSW

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Heart and Home Care is a dedicated community services organisation committed to providing high-quality aged and disability support services. We work with individuals and families to enhance their independence, dignity, and quality of life. Our mission is to deliver compassionate, person-centred care that makes a real difference in our community. We pride ourselves on creating an inclusive workplace where our team members are valued, supported, and empowered to deliver excellence in service delivery.

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About the role

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We are seeking a Day Program Team Leader to join Heart and Home Care in Bella Vista, NSW. This is a casual position that offers flexibility whilst making a meaningful impact on the lives of individuals we support. As Day Program Team Leader, you will play a crucial role in overseeing daily program activities, ensuring participants receive engaging, person-centred support, and leading a team to deliver quality outcomes. This role is integral to our aged and disability support services, helping us maintain our commitment to empowering individuals and enhancing their wellbeing through structured, purposeful day programs.

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Key responsibilities

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Lead and supervise day program activities, ensuring they are engaging, inclusive, and tailored to participant needs and preferences

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Coordinate with team members to deliver high-quality support and care throughout the program day

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Assess participant wellbeing and monitor engagement, reporting on outcomes and any concerns

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Implement individual care plans and support strategies in accordance with participant goals and organisational policies

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Create and maintain a safe, welcoming and stimulating environment for all participants

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Manage program schedules, resources, and equipment effectively

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Communicate with families, carers, and relevant stakeholders regarding participant progress and program activities

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Maintain comprehensive records and documentation as required by legislation and organisational standards

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Support the career development and wellbeing of team members

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Ensure compliance with workplace health and safety requirements and organisational procedures

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What we're looking for

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Experience in community services, aged care, or disability support settings with demonstrated leadership or supervisory experience

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Strong understanding of person-centred care principles and commitment to delivering individualised support

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Excellent communication and interpersonal skills with the ability to work effectively with participants, families, team members, and stakeholders

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Demonstrated ability to lead, motivate, and support team members in delivering quality care

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Sound knowledge of relevant legislation, including the Disability Services Act and aged care standards

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Current First Aid and CPR certification, or willingness to obtain these qualifications

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Valid Working With Children Check and/or National Police Clearance as required

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Strong organisational and time management skills with attention to detail

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Ability to respond compassionately to challenging situations and resolve conflicts constructively

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Physical capability to support activities and mobility assistance as required

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Relevant qualifications such as Certificate III or IV in Disability Support, Aged Care, or Community Services are highly valued

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What we offer

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Heart and Home Care is committed to supporting the wellbeing and professional growth of our team members. We offer a range of benefits and opportunities, including:

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Flexible casual work arrangements that support work-life balance

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Competitive remuneration rates

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Access to professional development and training opportunities to enhance your skills and career progression

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A supportive team workplace where your contributions are valued and recognised

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Opportunity to make a genuine difference in the lives of individuals and their families

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Comprehensive induction and ongoing support to ensure your success in role

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Employee assistance programs and wellbeing initiatives

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A culture that celebrates diversity and promotes inclusion

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📌 Day Program Team Leader (Geehi)
🏢 Heart and Home Special Needs
📍 Geehi