We are looking for an enthusiastic administrator ready for a new opportunity - is it you?
n
National Leak Detection specialises in non-invasive, water leak detection assessments for the insurance sector. We are seeking a skilled and intuitive Bookings & Admin Coordinator to join our expanding team.
n
What we can offer YOU
n
n
- A supportive and enjoyable work environment close to home
n
- Genuine career growth opportunities and a competitive remuneration scheme
n
- Personalised training in our cloud-based operating systems
n
- Regular social and team building events such as escape rooms, karaoke and race days!
n
n
The opportunity
n
Reporting to the Head of Client Services (and 2IC), you will play a key role in maintaining excellent client relations by assisting in:
n
n
- Planning and coordinating a high volume of leak detection appointment, ensuring all bookings are managed in line with KPI timeframes within a fast-paced environment
n
- Managing daily bookings and schedules, taking into consideration technician availability, location, travel time, job requirements and urgency to ensure effective utilisation of our field team.
n
- Monitoring KPI timeframes and outstanding jobs, proactively identifying potential delays and escalating matters where required.
n
- Communicating with clients and homeownersvia phone and email to confirm appointments, provide job updates, arrange access and reschedule appointments where required.
n
- Updating internal systems and job management platforms accurately and ensuring job statuses, notes, appointments and relevant client information are kept up to date.
n
- Monitor inbox and responding to clients as required
n
- Building and maintaining positive client relationshipsthrough professional, responsive and solutions-focused communication.
n
- Other general administration tasks as required
n
n
Show us your talent
n
n
- Strong time management and organisational skills
n
- Outstanding communication and client relation skills
n
- Exceptional attention to detail (you take pride and initiative with your work)
n
- A proactive and solutions-focused approach
n
- The ability to multitask and prioritise
n
- The ability to adapt in a fast-paced environment
n
#J-18808-Ljbffr
📌 Bookings & Admin Coordinator (City of Kingston)
🏢 National Leak Detection
📍 City of Kingston
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.