Region: APAC

Locations: Melbourne or Sydney

Reports to: Global Programme Director

Engagement: Full-time, 2-year fixed-term contract

Travel: APAC, as required.

Position Summary:

The APAC Programme Delivery Manager is responsible for the successful execution, people leadership and operational performance of the OpenAI Master Trainer Programme across Australia, Japan, Singapore, Taiwan & South Korea supporting one of the world’s leading frontier AI organisations.

The Account Manager acts as the primary link between global programme strategy and in-country execution, ensuring that trainer performance, workforce deployment, training quality, operational delivery, stakeholder engagement and programme governance remain aligned with global objectives.

This is a highly visible leadership role combining people management, programme delivery, workforce operations and client engagement.

The successful candidate will be responsible for creating a high-performing trainer cohort, maintaining consistent delivery standards across multiple locations, identifying operational risks early and ensuring the India programme operates effectively at scale.

Key Responsibilities:

- Lead, coach and support a distributed team of up to 8 OpenAI Master Trainers across APAC
- Establish clear performance expectations and drive accountability against programme KPIs, learner feedback, delivery quality and utilisation targets.
- Conduct regular one-to-one meetings, coaching sessions, performance reviews and development planning.
- Identify individual and cohort-wide capability gaps and coordinate appropriate coaching, enablement or remediation.
- Support trainer onboarding, certification, readiness and continuous professional development.
- Foster a collaborative, inclusive and high-performance culture across a geographically distributed team.
- Recognise high performance and proactively address performance, behavioural or engagement concerns.
- Monitor trainer wellbeing, engagement and retention risks and elevate concerns where appropriate.
- Own the successful day-to-day execution of the OpenAI Master Trainer Programme across India.
- Ensure programme delivery remains aligned with global standards, client expectations and agreed programme objectives.
- Maintain consistent execution and learner experience across all five delivery hubs.
- Translate global programme requirements into practical in-country delivery plans.
- Identify delivery risks, operational constraints and improvement opportunities and implement appropriate corrective actions.
- Drive continuous improvement across programme processes, trainer effectiveness and operational performance.
- Ensure programme changes,



recent requirements and delivery standards are clearly communicated and adopted across the India trainer cohort.

Workforce Planning & Deployment:

- Oversee trainer capacity, utilisation, deployment readiness and geographic coverage across India.
- Work closely with global resourcing and programme coordination teams to align trainer availability with forecast training demand.
- Support trainer scheduling and deployment across hubs, customer locations and programme activities.
- Identify capacity shortages, utilisation risks and workforce requirements early.
- Support workforce planning, succession planning and future hiring requirements based on programme demand.
- Coordinate onboarding and mobilisation of new trainers as the programme grows.

Client & Stakeholder Engagement:

- Act as the primary in-country operational contact for programme stakeholders and delivery partners.
- Build strong working relationships with client contacts, partners, trainers and internal programme teams.
- Participate in programme planning, prioritisation and resource allocation discussions.
- Serve as the primary escalation point for India-based delivery or trainer issues.
- Resolve operational challenges quickly and elevate material risks to the Global Programme Director where required.
- Provide transparent, structured updates on programme performance, opportunities, risks and workforce matters.
- Represent the India programme in regional and global programme meetings as required.

Training Quality & Delivery Standards:

- Ensure trainers consistently deliver to required programme, technical and facilitation standards.
- Monitor learner feedback, trainer evaluations and delivery outcomes.
- Identify trends across learner feedback and implement improvement initiatives where required.
- Support quality assurance activities including observation, coaching, calibration and trainer certification.
- Promote consistency in delivery methodology while allowing trainers to adapt appropriately to different audiences and customer environments.
- Ensure trainers remain current with evolving programme content, technical requirements and delivery methodologies.

Operational Management:

- Oversee the operational performance of the programme across all India locations.
- Monitor training schedules, attendance, cancellations, trainer readiness and event execution.




- Coordinate with global programme operations teams to ensure delivery requirements are met.
- Ensure operational issues affecting customer delivery are identified and resolved promptly.
- Support programme logistics, regional coordination and travel planning where required.
- Maintain visibility across upcoming programme demand, trainer availability and operational constraints.

Performance Reporting & Governance:

- Track and analyse key programme metrics including:
- Training delivery volume
- Trainer performance
- Trainer readiness and certification
- Operational issues and escalations
- Workforce capacity
- Produce regular programme performance updates for the Global Programme Director.
- Identify trends, risks and opportunities from programme data and recommend appropriate actions.
- Support executive programme reviews, quarterly business reviews and workforce planning discussions.
- Ensure accurate and timely programme reporting across the India operation.

Qualifications:

- 5-7+ years of relevant professional experience across programme delivery, people leadership, training operations, professional services, consulting, enablement, customer success or field operations.
- Demonstrated experience directly managing and developing teams.
- Experience leading distributed, remote or multi-location teams.
- Strong experience in performance management, coaching and employee development.
- Demonstrated ability to manage operational delivery across multiple workstreams or locations.
- Strong stakeholder-management and relationship-building capability.
- Excellent written and verbal communication skills.
- Strong organisational, prioritisation and problem-solving skills.
- Comfortable working in a fast-paced, evolving global programme environment.
- Strong analytical capability with experience using operational data and KPIs to drive decisions.
- Ability to travel across APAC if and when required.

Measures of Success:

- Trainer performance and engagement
- Learner satisfaction and training quality
- Trainer utilisation and deployment effectiveness
- Trainer certification and readiness
- Effective resolution of operational issues
- Programme reporting accuracy and timeliness
- Consistency of delivery across India
- Continuous improvement across programme operations

Eligibility & Engagement:

Candidates must hold valid Australian working rights.

- Employees will receive all applicable statutory and standard employment benefits.
- The role includes a company laptop and equipment provided to programme specification.
- Approved business travel and programme-related travel expenses will be covered in accordance with programme policy.

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📌 APAC Program Delivery Manager - OpenAI Training Programme (Melbourne)
🏢 VMS Group APAC
📍 Melbourne