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Guildford, WA, AU Tom Price, WA, AU, 6751 Gudai Darri, WA, AU, 6753 Newman, WA, AU, 6753

Join WesTrac’s dynamic Regional Product Support Team and work on cutting-edge Caterpillar equipment in world-class mining operations.

Are you ready to take your career to recent heights ?

We a re hiring experienced Product Support Advisors on a FIFO basis across Newman, Paraburdoo, Gudai Darri and other regional client locations.

This is more than a job - it’s your chance to make a real difference in improving the performance, reliability, and availability of the CAT fleet across customer sites, while enjoying the benefits of a supportive team, state-of-the‑art workshops, and exceptional FIFO lifestyle perks.

What You’ll Do

- The PSA acts as the primary link between the customer, Caterpillar, and WesTrac , ensuring accurate information flow, consistent documentation, and ongoing continuous improvement initiatives.
- Focuses on strengthening preventative maintenance strategies, enhancing equipment effectiveness, and identifying opportunities to reduce overall operating costs.
- Diagnose, repair, and maintain a range of Caterpillar fleet
- Conduct regular equipment inspections, ensuring safety and compliance
- Provide warranty support and planned component change‑outs
- Driving continuous improvement initiatives across customer operations
- Support frontline maintenance teams with expert advice and minimal tool time

Your Location Options

Newman (Yandi)

- Located 120 km north‑west of Newman in WA’s Pilbara region
- Supporting a new CAT fleet in a high‑tech workshop
- Roster: 8 days on/6 days off – 12 hr shifts
- Short commute to camp accommodation

Product Support Team (PSG)

- Regions: Goldfields/Pilbara - FIFO from Perth
- Rosters Available: 4 days on/3 off OR 8 days on/6 off OR 14 days on/7 off -12.5 hrs/day (incl. 30 min break)




- Approximately 60% advisory and 40% hands ‑ on tooling (subject to customer requirements)
- Supporting customers with diagnostics, fault ‑ finding , and equipment optimisation.
- Site Support Vehicle: Provided for certain locations depending on site requirements

What We’re Looking For

- Australian-recognisedMobile Plant Trade Certificate
- Previous field service or mine‑site experienceon large CAT fleets
- Strongdiagnostic, troubleshooting, and advisory skills
- Willingness to support training, inspections, and hands‑on work when needed
- High‑risk work licences (Forklift, EWP, Dogging & Rigging, Working at Heights)
- Strong communication andcustomer relationship‑buildingskills

Why Join WesTrac ?

- Paid parental & secondary carers leave
- Salary sacrificing & novated leasing
- Income protection insurance
- 600+ retail discounts : Coles, Virgin, HOYTS, Crown & more
- Discounted BUPA cover
- Fitness Passport – access to gyms across Australia
- EAP support for you and your immediate family
- "Made for More" personal & team awards
- Internal career progression opportunities
- Upskilling through our award-winning WesTrac Institute
- Employee Referral Program
- Earn up to $5,000 for successful referrals
- Emergency Services & Defence Force Leave
- Employee Share Purchase Plan
- Relocation Support Available

We welcome skilled candidates from across Australia and overseas. Based on role and eligibility, visa sponsorship and relocation assistance may be available.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac we understand that identity is an intersection of many factors. First Nations people, females, those identifying as LGBTQIA+, and culturally and linguistically diverse people are encouraged to apply. WORK180 endorsed employer.

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📌 CAT Product Support Advisor (Paraburdoo)
🏢 Westrac
📍 Paraburdoo