Job Description

Do you thrive on making things happen and bring energy in everything you do?

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We're looking for an organised, proactive and tech-savvy Administration & Service Coordinator to become the operational backbone of our growing business.

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This is far more than a traditional administration role. You'll coordinate jobs, manage critical business systems, maintain ISO documentation and compliance registers, support clients and help drive continuous improvement across the business.

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If you're someone who likes variety, enjoys improving processes and takes pride in keeping everything organised, we'd love to hear from you.

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About us:

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EIR Building and Maintenance is a proud, locally owned and operated business with over 30 years' experience specialising in various aspects of the construction industry, including construction, alterations, renovations and comprehensive maintenance services.

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We're a dedicated team that combines skill, experience, and robust local knowledge to deliver high-quality solutions tailored to our unique client needs. Our capabilities extend to diverse environments, including out-of-hours projects, industrial and government facilities.

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The role:

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Reporting directly to our leadership team, you'll become the central coordination point for a wide range of operational and administrative functions across the business. Hours are typically 7:00am to 3:30pm (flexibility in start and finish times available for the right person).

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Key responsibilities include:

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ISO, Compliance & Document Control

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- Maintain ISO 9001 & 45001 documentation, registers and compliance records
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- Manage document control processes and quality systems
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- Support audits and continuous improvement initiatives
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- Ensure business records remain accurate and up to date
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Systems & Process Improvement

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- Manage ClickUp workflows and business systems
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- Support CRM administration and data integrity
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- Drive process improvements through technology, automation and AI
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- Assist with the implementation of new systems and workflows
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Service Coordination & Operational Support

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- Coordinate service and maintenance works, trades and schedules
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- Support project delivery and day-to-day operations
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- Liaise with clients, suppliers and subcontractors
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- Keep jobs progressing and stakeholders informed
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Customer Service & Administration

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- Act as a key contact for clients and stakeholders
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- Manage enquiries, phone calls and service bookings
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- Deliver exceptional customer service and communication
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- Provide general administrative support across the business
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Our ideal applicant:

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- Strong administration, coordination or operations experience
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- Excellent attention to detail and organisational skills
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- A proactive, solutions-focused mindset
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- Strong customer service and communication skills
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- Confidence using technology and business systems
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Highly regarded:

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- Experience with ISO systems, compliance or document control
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- Experience maintaining registers and quality systems
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- ClickUp, CRM or project management software experience
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- Construction, maintenance or trade industry experience
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- Experience or an interest in AI and business automation
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Why Join Us?

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- Be part of a growing business
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- Work directly with the leadership team
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- Genuine opportunity to shape systems and processes
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- Variety and responsibility from day one
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- Exposure to emerging technology and AI initiatives
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- Supportive team environment
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- Career growth opportunities as the business expands
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📌 Administration and Service Coordinator (Glen Innes Severn Shire Council)
🏢 Seed HR
📍 Glen Innes Severn Shire Council