Job Description

Service Delivery Coordinator
n Location: Caboolture Office with regular travel across participant locations
n Employment Type: Full Time

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As Assist Right Supports continues to grow, we are evolving our leadership structure to better support our participants, our staff, and the future direction of the organisation.
n We are excited to invite Expressions of Interest from existing team members for the newly created position of Service Delivery Coordinator.
n This role has been designed to strengthen participant outcomes by providing dedicated leadership across a portfolio of ILO and Community Support participants within a designated geographical area.

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About the Role
n The Service Delivery Coordinator is responsible for the day-to-day coordination of participant services, ensuring high-quality, person-centred supports are delivered consistently while maintaining strong relationships with participants, families, support coordinators and other stakeholders.
n This is a leadership role focused on service delivery, quality and participant outcomes. The role works closely with the Workforce & Performance Coordinator, who will support staff performance, recruitment and workforce development.

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Key Responsibilities

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Manage a portfolio of ILO participants and Community Support participants within an allocated geographical area.

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Lead participant case management, ensuring supports remain person-centred and outcome focused.

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Develop positive relationships with participants, families, guardians and key stakeholders.

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Coordinate participant reviews, goal progress and support plan implementation.

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Ensure services remain compliant with NDIS Practice Standards and Assist Right Supports policies.

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Monitor incidents, risks and participant trends, implementing proactive strategies where required.

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Coach and support Support Workers in day-to-day service delivery and best practice.

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Complete regular quality reviews, documentation audits and participant file reviews.

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Support new participant onboarding and service commencement.

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Work collaboratively with the Workforce & Performance Coordinator regarding staffing concerns, performance matters and workforce planning.

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Contribute to continuous improvement initiatives across the organisation.

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What We're Looking For
n We're looking for someone who demonstrates:

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Strong organisational and time management skills.

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Excellent communication and stakeholder engagement abilities.

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Sound understanding of the NDIS Practice Standards and person-centred practice.

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Ability to prioritise competing demands while maintaining attention to detail.

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Confidence leading, coaching and supporting Support Workers.

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A solutions-focused mindset with strong problem-solving skills.

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Commitment to the Assist Right Supports values of Respect, Integrity, Grit, Honesty and Teaching.

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Current Driver Licence.

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Current NDIS Worker Screening Clearance.

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Current Working with Children Check (Blue Card) where applicable.

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Current First Aid and CPR.

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Experience within disability services, case management or service coordination.

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Demonstrated leadership or senior support experience.

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What Success Looks Like
n Our Service Delivery Coordinators are measured on outcomes, not activity. Success in this role includes:

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Positive participant outcomes and satisfaction.

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Strong stakeholder relationships.

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Timely completion of participant reviews and documentation.

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High compliance with internal quality standards.

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Effective incident follow-up and risk management.

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Strong collaboration with the broader leadership team.

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Achievement of occupancy and service utilisation goals within the allocated portfolio.

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Why Join the Leadership Team?
n This is an exciting prospect to be part of the next chapter of Assist Right Supports as we continue to strengthen our leadership structure and build a high-performing organisation focused on delivering exceptional supports.
n If you're passionate about leading through service, supporting others to succeed, and making a meaningful difference in the lives of our participants, we'd love to hear from you.

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📌 Service Delivery Coordinator NDIS (Queensland)
🏢 Assist Right Supports
📍 Queensland