Job Description

HOTA, Home of the Arts - Surfers Paradise QLD

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Experience Gold Coast (EGC) is a single, unified organisation that brings together HOTA (Home of the Arts), Destination Gold Coast, Study Gold Coast and Major Events Gold Coast. Formed in 2023, EGC plays a central role in driving the growth of the city's visitor economy. EGC plays a pivotal role in supercharging outcomes across tourism, events, arts & culture and education, with a transparent objective of positioning the Gold Coast as the lifestyle capital of Australia.

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HOTA, Home of the Arts Precinct

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This role will be based at HOTA, Home of the Arts. HOTA is an iconic Gold Coast destination where art, entertainment, culture and lifestyle meet. A place that locals love and visitors must-see. HOTA offers a diverse suite of venues and facilities, including a gallery, outdoor stage, indoor theatres and cinemas, function and events rooms, as well as a range of food and beverage venues including the HOTA Café, the rooftop Exhibitionist Bar and three hat Palette Restaurant.

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At the heart of HOTA's identity is a rich and diverse program: live music, theatre, dance, comedy, film, visual art exhibitions, children's shows, community workshops, and festivals - all taking place across the array of venues.

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About the Role

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The Maintenance Officer is responsible for the day-to-day maintenance, compliance, and operational reliability of HOTA precinct assets, facilities, and infrastructure. The role delivers hands-on maintenance services while coordinating contractors, managing asset and maintenance systems, and supporting compliance, WHS corrective actions, and long-term asset planning. The position ensures precinct buildings, plant, equipment, and systems are safe, functional, and fit for purpose, supporting a high-quality experience for staff, visitors, and stakeholders.

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Position Responsibilities

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Duties include, but are not limited to:

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Operations & Service Delivery

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Perform routine, preventative, and reactive maintenance across precinct buildings, plant, equipment, and infrastructure.

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Carry out inspections, identify defects,



complete minor repairs, and respond to maintenance issues.

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Ensure facilities and assets remain safe, compliant, and operational.

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Support precinct opening and closing procedures, including building readiness checks.

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Complete maintenance tasks arising from inspections, incidents, and workplace safety requirements.

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Prioritise and complete maintenance work in line with operational needs.

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Comply with organisational policies, procedures, and WHS requirements.

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Undertake other duties as directed by the Director, Operations & Facilities.

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Stakeholder & Contractor Management

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Coordinate contractors and service providers, ensuring compliance with site requirements.

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Liaise with internal teams to schedule and deliver maintenance works.

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Maintain effective relationships with suppliers, contractors, regulatory authorities, and precinct partners, including the City of Gold Coast.

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Administration & Asset Management

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Prepare purchase orders and maintain contractor documentation.

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Keep accurate maintenance records, asset registers, servicing logs, and compliance documentation.

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Provide administrative support to the Assets & Facilities function.

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Support asset-related onboarding/offboarding and provide first-line support for operational equipment.

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Systems & Reporting

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Maintain asset management and maintenance systems, including work orders and asset records.

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Conduct audits of equipment, vehicles, and operational assets.

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Prepare reports on maintenance activities, asset condition, compliance, and contractor performance.

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Assist with testing and reporting of building and safety systems.

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Support preventative maintenance programs and asset lifecycle planning.

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Recommend asset renewals, upgrades, and infrastructure improvements.

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Contribute to the development of maintenance policies, procedures, and processes.

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Identify opportunities to improve systems, service delivery, and asset reliability.

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What We're Looking For

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Relevant trade qualification or equivalent experience in maintenance or facilities management.

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Demonstrated experience in building, plant, and equipment maintenance.

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Experience coordinating contractors and service providers.

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Experience managing preventative maintenance programs and asset registers.

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Strong organisational, record-keeping, and reporting skills.

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Knowledge of workplace health and safety requirements.

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Experience using maintenance or asset management systems (desirable).

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Ability to work across a 7-day operation as required.

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Valid driver's licence.

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Join us in creating unforgettable experiences at Experience Gold Coast!

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Here's what makes working with us special:

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Be Part of the Action:

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Work at the heart of the Gold Coast's thriving arts and culture scene, where creativity and community come together.

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Exclusive Discounts:

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Enjoy discounts at all Food and Beverage outlets across the HOTA precinct, plus discounted tickets to cinema screenings, events, and activities.

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Empowerment Time:

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Take four paid days per year dedicated to personal growth and wellbeing.

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Paid Parental Leave:

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We support our team members with paid leave during this important life stage.

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Wellbeing Support:

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Access Sonder, our comprehensive team member care and wellbeing service.

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Professional Development:

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Unlock learning opportunities through our Learning Lab, offering up to 1,000 courses to help you grow and thrive.

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Experience Gold Coast values diversity and inclusion. We are dedicated to providing equitable employment opportunities and welcome applications from individuals of all cultures, genders, ages, Australia's First Nations Peoples, LGBTIQ+ communities, and people with disabilities.

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📌 Maintenance Officer (City of Gold Coast)
🏢 HOTA, Home of the Arts
📍 City of Gold Coast