Job Description

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

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Join us on our journey for a better tomorrow.

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Your day-to-day

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- Provide effective and efficient planning of all field service and workshop repairs within the assigned territory through close communication with customers, service engineers, logistics, and sales teams.
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- Act as the primary coordination point for Field Service Engineers, supporting job readiness, trip planning, technician allocation, and completion of planned visits.
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- Manage service calendars, planning boards, and tracking systems to optimize technician availability, service response, and resource utilization.
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- Coordinate customer service requests and maintain proactive communication with customers regarding service scheduling, status updates, delays, and completion.
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- Use SAP and planning tools such as Innosoft / Veasy Planner to accurately create, update, and maintain service notifications, service orders, and related service records through to completion.
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- Support service execution by coordinating spare parts, tools, and material availability with logistics, product companies, and service teams to ensure jobs are fully prepared.
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- Monitor stock and asset movements, including parts picked, received, transferred, or returned, to minimize service delays and maintain accurate records.
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- Support invoicing readiness and job closure by ensuring service-related data is complete, accurate, and available for billing and customer submission requirements.
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- Coordinate with customers and relevant parties on ECS (End Consignee Statement / End Use Certification) process updates, monitor expiry dates in SAP, and support revalidation where required.
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- Identify and fulfill customer needs to achieve high customer satisfaction and support service contract / service plan adherence through proactive follow-up.
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- Follow up business process performance through routine checks of planning status, blocked orders, invoices, and operational KPIs as required.
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- Support local process implementation, end-user guidance, and ad hoc operational activities as required to support service, sales, and branch operations.
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- Ensure all activities are conducted in accordance with VTS health and safety, quality, environmental, and documentation requirements.
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Your Skills And Experience

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- Previous experience in service planning, service coordination, or service administration in a relevant or related industry.
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- Robust customer-facing experience with a high level of customer service orientation.
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- Basic understanding of VTBA vacuum equipment preferred.
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- Previous experience with VTBA service processes preferred.
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- Experience with Atlas Copco, Edwards, and Leybold equipment, or similar competitor equipment, highly advantageous.
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- Strong ability to prioritize competing service demands and effectively manage resource conflicts.
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- Working knowledge of Microsoft Office applications.
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- Previous experience with SAP, C4C CRM, Innosoft, or similar planning / service systems is advantageous.
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- Strong problem-solving skills and self-starter mindset.
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Scope of the job

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- Geographical scope of the role: Australia
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- Requires regular interaction with customers, Field Service Engineers, logistics, sales, and other internal stakeholders.
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- Responsible for service planning and coordination of field and workshop service activities in Australia.
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- Supports service operations across Atlas Copco, Edwards, and Leybold brands.
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- Jobholder reports to the National Operations Manager.
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- Due to the nature of the role, there may be a requirement to provide support outside normal working hours as part of customer commitments or emergency coverage planning.
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Why it is great to work with us Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long-term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.

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Diverse by nature and inclusive by choice

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Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

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📌 Service Planner (New South Wales)
🏢 Edwards Vacuum
📍 New South Wales