Job Description

Promain Plumbing is seeking an experienced and dependable Administration & Service Coordinator to join our growing, family-owned commercial plumbing business.

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This hands-on and varied role will see you coordinate jobs, support our field team, communicate with customers and help keep our daily operations running smoothly. Part-time or full-time arrangements are available and negotiable for the right person.

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Key responsibilities

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- Manage shared inboxes and respond to customer enquiries and work requests
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- Enter jobs into our job-management system accurately
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- Schedule appointments, recurring maintenance and urgent call-outs
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- Liaise with customers, technicians, suppliers and contractors
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- Collect and organise technicians' reports, receipts, photos and completion notes
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- Prepare reports and upload documents to customer portals
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- Enter supplier invoices and allocate costs to the correct jobs
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- Match payments and remittances against invoices
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- Reconcile supplier invoices and monthly statements
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- Review weekly timesheets and follow up missing information
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- Maintain spreadsheets, job records and electronic filing systems
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- Provide general administrative support to management and the field team
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- Help improve office processes as the business grows
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About you

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You will ideally have:

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- Experience in administration, scheduling, service coordination or customer service
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- Strong organisational and time-management skills
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- Excellent attention to detail and accurate data-entry skills
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- Professional written and verbal communication
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- Confidence dealing with customers, suppliers and field staff
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- Experience with job-management or scheduling software
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- Experience processing invoices, payments, statements and timesheets
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- Good knowledge of Microsoft Outlook, Word and Excel
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- The ability to work independently and manage changing priorities
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- A positive attitude and willingness to learn
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Experience within plumbing, trades, construction or facilities maintenance will be highly regarded but is not essential.

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- Friendly and supportive family-owned business
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- Varied position with genuine responsibility
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- Flexible part time or full-time arrangements
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- Training and support while learning our systems
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- Opportunity to work closely with management
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- Scope to take ownership of the role and grow with the business
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If you are organised, dependable and take pride in keeping a busy workplace running smoothly, we would love to hear from you.

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📌 Administration Assistant (Yallourn)
🏢 Promain Plumbing
📍 Yallourn