Job Description

Customer Service & Administration Officer

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Our client is a fast-growing wholesale fruit supply business based in Broadmeadows. Their customer base extends across major hospital groups, contract caterers, leisure venues, contract manufacturers, major public and private institutions across Victoria

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They pride themselves on reliability, strong customer relationships, and delivering high-quality fresh produce every day. They value teamwork, professional growth, and a supportive, inclusive environment where your contributions truly matter.

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About the Role

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They are seeking a dedicated and detail-oriented Customer Service & Administration Officer to join their Broadmeadows office. This full-time, in office position is perfect for someone who thrives in a fast-paced, customer-focused environment and enjoys balancing customer service with accurate administrative and ordering tasks.

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You will be working as part of a small team of three, providing support and continuity across the office. This position reports directly to the Administrative Manager

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You will be the first point of contact for customers, support their operations team, and help ensure smooth communication between clients, drivers, and warehouse staff.

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Key Responsibilities

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Provide excellent customer service via phone, email.

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Manage incoming and outgoing correspondence professionally and promptly

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Accurately enter customer, order, and product information into internal systems (full training provided)

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Process daily customer orders and assist with invoicing and delivery documentation

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Handle product enquiries, pricing requests, and delivery updates

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Maintain accurate customer records and support account management tasks

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Coordinate with warehouse and delivery teams to ensure timely dispatch

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Assist with general administration, data entry, and ad hoc duties to support daily operations

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Contribute to maintaining a clean and organised office environment

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About You

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Previous experience in customer service, administration, and/or data entry

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Strong attention to detail with accurate data entry skills

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Confident communicator with strong written and verbal communication

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Able to multitask, work autonomously with ease and thrives in pressure situations

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Comfortable using Microsoft Office (Outlook, Word, Excel)

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Positive, proactive, and team-oriented attitude

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Experience in fresh produce, FMCG, logistics, or wholesale is beneficial but not essential

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Exceptional customer service, reliable and trustworthy by nature

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What's on Offer

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Competitive salary of $65-70k plus super

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Supportive and inclusive team culture

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Training and opportunities for growth

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Our client is committed to building a workforce that reflects the communities and customers we serve. We are committed to achieving an inclusive workforce. We stronglyencourage all applications from all backgrounds including the culturally diverse.

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📌 Customer Service & Administration Officer (Williamstown)
🏢 Parkstone HR
📍 Williamstown