Job Description

Medical Receptionist - Cairns Urgent Care Clinic

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We are currently seeking an experienced and motivated Medical Receptionist to join our fast-paced Urgent Care Clinic based in Edmonton.

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Reporting to the Practice Manager, and working as part of a team, you will be responsible for ensuring a high-quality patient experience as well as providing administrative support services to the clinical teams enabling them to run efficiently and professionally.

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Key responsibilities of the role:

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Providing comprehensive administrative support to the clinical teams;

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Delivering excellent patient management including maintaining patient flow, greeting patients, recording and updating patient information and ensuring a smooth journey to and from the reception area and consulting rooms;

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To be successful for this position, you must have at least one (1) year of previous experience as a Receptionist/Administrator, preferably within a General or Specialist Medical Practice or Hospital, together with:

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A "can do" attitude and be a proactive/forward thinker

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Being a self-motivated individual with a willingness to learn

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Be capable of working in a rapid pace environment

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Have the proven ability to work both independently and collaboratively with the team

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Excellent planning and organisational skills together with the ability to priorities a number of competing priorities

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Excellent interpersonal and communication skills, with a focus on providing exceptional customer service

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proficiency with Microsoft applications/Tech Savvy

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A mature attitude and ability to resolve conflict in a positive and respectful manner

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Exceptional attention to detail

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Demonstrated ability to maintain absolute confidentiality regarding patient and practice information

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In addition, experience with Best Practice Software would be highly regarded.

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This is a casual position and the successful applicant must have flexibility and be able to work Monday to Friday between 8am-10pm and weekends 8.45am-6pm as well as covering any sick or holiday leave.

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If you enjoy working in a fast paced, dynamic environment, believe in the importance of exceptional customer service and enjoy being part of a team then we would love to hear from you!

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📌 Medical Receptionist - Cairns Urgent Care Clinic (Cairns Regional)
🏢 Balance! Healthcare
📍 Cairns Regional