Job Description

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- Desktop Support Analyst within Corporate Environment
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- Permanent Position based in the heart of Sydney CBD
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- 5 days in office in the office with excellent company benefits
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- Challenging role with engaging digital technology and AI projects
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- IT Services Customer Experience of Excellence
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- Desktop Support Analyst within Corporate Environment
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- Permanent Position based in the heart of Sydney CBD
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- 5 days on-site in the office with excellent company benefits
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- Challenging role with interesting digital technology and AI projects
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- IT Services Customer Experience of Excellence
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The Role

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This is an excellent opportunity for a hands-on I.T. Support professional who is an avid problem solver and enjoys supporting people. You will provide proactive second-level desktop support and play a key role in ensuring technology environments run smoothly. You will also participate in a national on-call roster for after-hours support.

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Core Responsibilities

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- Providing frontline technical support face-to-face, over the phone, and via ServiceNow - managing incidents and requests from start to finish
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- Taking ownership of support tickets and delivering timely resolutions in line with service levels
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- Managing end-user technology assets including device allocation, tracking,



and lifecycle management
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- Delivering Audio Visual (AV) support - setting up and testing equipment for meetings and events, with a focus on client floor requirements
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- Providing real-time support during client meetings and events to ensure a seamless experience
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- Collaborating with infrastructure and broader IT teams on AV solutions and service improvements
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Key Requirements

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- Experience supporting a Windows desktop environment (PCs, laptops, printers, mobile devices, remote access, and peripherals)
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- Knowledge of VoIP, mobile, and internet technologies
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- Familiarity with network and server systems, including switches, routers, and patch panels
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- Understanding of ITIL principles and Change Management processes
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- Strong communication skills - you can explain technical concepts in plain language
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- A proactive, self-starting approach with excellent problem-solving ability
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- The ability to work calmly under pressure and manage competing priorities
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- A genuine desire to help people and deliver excellent customer service
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Please note that sponsorship is not on offer for this position.

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Working Together to build your best career!

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📌 Desktop Support Analyst (New South Wales)
🏢 Recruitment House
📍 New South Wales