- Salary on offer $70K plus Super
- Based in the CBD - Close to public transport
- Varied role - Collections, queries and invoicing

If you enjoy a role that blends collections, billing accuracy, and customer support, this opportunity offers the perfect mix. Join a buzzing, collaborative Melbourne team where you'll take ownership of customer accounts, resolve billing issues, and keep payments on track — all while delivering exceptional service.
This role suits someone who thrives in a fast-paced workplace, enjoys problem-solving, and is confident navigating financial conversations with customers.

What You'll Be Doing

- Collections activity - contacting customers with overdue accounts, arranging payments, and negotiating practical solutions
- Billing support - managing customer billing queries with accuracy and a proactive approach
- Dispute resolution - investigating discrepancies and professionally managing customer concerns
- Account actions - administering payment extensions, suspensions, and service disconnections in line with policy




- Record management - maintaining accurate billing transactions, customer interactions, and payment histories
- Risk escalation - identifying and escalating high-risk accounts for review
- Customer solutions - offering practical payment options that support customers in meeting commitments
- Process improvement - collaborating with internal teams to refine billing processes and strengthen collections efficiency

What We're Looking For

- Collections or billing experience - 1-2 years in a similar role
- Strong communication - confident handling difficult conversations with professionalism
- Negotiation skills - ability to secure payment arrangements while maintaining rapport
- Attention to detail - accurate record-keeping and billing oversight
- CRM proficiency - comfortable navigating customer systems
- Customer-centric mindset - committed to finding solutions that work for both customer and company

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📌 Accounts Receivable/Collections Officer (Melbourne)
🏢 KBH Solutions
📍 Melbourne