Job Description

We are seeking an experienced Customer Service & Logistics Coordinator to join a busy operations team in Prestons on a 12-month mat leave contract.

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This is a great opportunity for someone with a background in customer service, order processing, logistics, transport or supply chain who enjoys a fast-paced environment and takes pride in delivering an excellent customer experience.

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About the Role:

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Reporting to the Operations & Customer Experience Lead, you will play an important role in ensuring customer orders are processed accurately and efficiently, while coordinating logistics activities and supporting the warehouse and operations teams.

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Your responsibilities will include:

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- Processing customer orders and inbound purchase orders accurately and within required timeframes.
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- Monitoring orders through picking, packing, dispatch and delivery.
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- Responding to customer enquiries via phone and email.
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- Providing customers with updates on stock, dispatch and delivery ETAs.
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- Coordinating inbound container and truck bookings.
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- Liaising with suppliers, freight forwarders, transport providers and warehouse teams.
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- Creating consignments for daily dispatch across multiple carriers.
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- Following up carriers regarding deliveries, missing freight and delays.
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- Managing transit damage claims and required documentation.
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- Assisting with invoicing and billing queries.
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- Maintaining accurate order, booking and consignment records.
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- Working closely with warehouse and operations teams to resolve issues.
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About You

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To be successful in this role, you will have:

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- Previous experience in customer service, logistics, transport, supply chain or order management.
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- Strong administration and order processing skills.
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- Excellent communication and customer service skills.
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- Strong attention to detail and accuracy.
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- The ability to manage multiple priorities in a fast-paced environment.
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- Experience liaising with customers, suppliers and transport providers.
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- Strong problem-solving and follow-up skills.
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- A proactive, accountable and team-oriented approach.
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- Positive computer and systems skills.
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- Experience within a warehouse, transport, 3PL or distribution environment will be highly regarded.
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What's on Offer:

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- $38.89 per hour + super
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- Monday to Friday
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- 8:00am - 4:00pm
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- Onsite parking
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- Join a supportive and busy operations environment
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- Opportunity to develop your experience across customer service, logistics and supply chain
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📌 Customer Service Officer (New South Wales)
🏢 National Workforce
📍 New South Wales