Job Description

Office Manager - 2IC to Practice Manager

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Operational Leadership and Staff Coordination

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- Support and provide leadership to reception, administration and nursing teams to ensure effective day-to-day clinic operations.
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Reception and General Administration

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- Undertake general reception duties and provide coverage when operationally required.
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- Process incoming and outgoing mail or allocate it to the appropriate team member.
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- Prepare correspondence, reports, spreadsheets, and other operational documents using Microsoft Word and Excel.
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Business Performance & Reporting

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- In conjunction with the Practice Manager monitor clinic performance against key operational and financial metrics.
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Doctor Engagement & Retention

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- Support doctor recruitment, onboarding and orientation processes.
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Quality, Compliance & Accreditation

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- Ensure compliance with RACGP accreditation standards and organisational requirements.
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Patient Experience & Service Improvement

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- Manage patient feedback, complaints and compliments in a qualified and timely manner.
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Project Management & Continuous Improvement

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- Coordinate and implement operational projects across the clinic.
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Change Management & Business Transformation

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- Support organisational change initiatives and business transformation activities.
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Stakeholder Management

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- Develop and maintain effective relationships with doctors, allied health providers and external service providers.
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📌 Office Manager - 2IC to Practice Manager (Shepparton)
🏢 Medical First Group
📍 Shepparton