Job Description

Desktop Support Engineer x 2

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Locations: Sydney

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Start: ASAP

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Working Arrangement: Hybrid / Flexible

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Salary - Up to $110,000

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We're currently looking for two Desktop Support Engineers to join a growing, highly creative technology environment supporting a global team of talented artists, developers and production professionals.

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This is a fantastic opportunity for a Desktop Support Engineer who enjoys being hands-on, solving problems and working in an setting where technology, creativity and innovation come together.

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You'll be part of a collaborative global support function, providing day-to-day technical support while also getting exposure to specialist creative technology, infrastructure and security environments.

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What you'll be doing

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- Providing 1st and 2nd level technical support to users both on‐site and remotely.
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- Troubleshooting a broad range of hardware, software, networking and connectivity issues.
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- Supporting office technology including AV equipment, meeting rooms and workplace hardware.
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- Installing, configuring and troubleshooting specialist software.
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- Managing user accounts, permissions and Group Policies through Active Directory.
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- Supporting endpoint security, antivirus and wider cyber security controls.
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- Managing users and data within a Google Enterprise environment.
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- Supporting and maintaining Perforce.
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- Monitoring network environments and investigating potential issues or events.
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- Maintaining hardware and software inventories and ensuring technology assets are accurately recorded.
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- Creating and maintaining technical documentation, Helpdesk processes and user guides.
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- Identifying opportunities to improve the reliability, performance and security of the technology environment.
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- Working closely with technical and non-technical stakeholders across a global team.
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What we're looking for

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We're keen to speak with Desktop Support / IT Support professionals who have a strong technical foundation and enjoy working in a fast-moving environment.

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Infrastructure & Networking

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- Active Directory
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- DHCP / DNS
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- SMB
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- Windows Server
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- AWS
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Security

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- Endpoint security and antivirus solutions
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- Network security / firewalls
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- Authentication and encryption technologies
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Virtualisation & Infrastructure

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- Hyper-V
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- Proxmox
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- KVM
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- Docker
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- Infrastructure monitoring and configuration management tools
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📌 Desktop Support Engineer x2 (Parramatta)
🏢 IBC Recruitment
📍 Parramatta