ING Australia is seeking a Senior Customer Journey Expert to design and deliver the future-state customer experience and operating model. This 12 months fixed term contract role aims to reimagine how customers interact with ING during significant life moments by simplifying processes and developing scalable solutions that benefit customers and frontline teams.
You will design future-state journeys, identify opportunities to simplify processes, define business requirements, and partner with
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📌 Senior Customer Journey Architect – Life Moments (City of Sydney)
🏢 ING Australia
📍 City of Sydney
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