We are looking for an experienced Desk Side Support Engineer to provide hands‑on L2 end‑user support in a professional enterprise environment.

Location: Brisbane

Work Mode: On‑site

Key Responsibilities

- Provide desk‑side L2 support for Windows 10/11 laptops, desktops and peripherals
- Troubleshoot hardware, OS, login, connectivity, printing and peripheral issues
- Perform IMACD activities – Install, Move, Add, Change and Decommission
- Support laptops, monitors, docks, headsets and other end‑user devices
- Provide support for Video Conferencing & AV technologies
- Log, update and resolve incidents/service requests using ServiceNow or similar ITSM tools
- Escalate issues to EUC, Network, AV and Vendor teams within defined SLAs
- Assist with IT asset management, inventory, tagging and stock checks
- Support device handovers, workstation setups and site moves




- Provide hands‑and‑feet support for infrastructure and network teams
- Follow ITIL, security and compliance processes
- Maintain SOPs, documentation and site‑specific support knowledge

Required Skills

- Solid Windows 10 & Windows 11 troubleshooting experience
- Hands‑on desktop/laptop hardware support
- Experience with AV & Video Conferencing technologies
- Knowledge of LAN, Wi‑Fi and VPN troubleshooting
- Active Directory and user profile support
- Endpoint security tools
- ServiceNow / ITSM experience preferred
- Strong customer service and communication skills
- Experience supporting business users and executives
- Ability to work independently in an on‑site / field support environment

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📌 Desk Side Support Engineerend-user support (Queensland)
🏢 Employment International
📍 Queensland