Job Description

We are seeking an experienced and highly organised Customer Service Coordinator - Materials and Inventory to join a busy manufacturing and production environment. This is a customer-focused role where you will be responsible for managing a portfolio of customer accounts, coordinating contract packing projects, and ensuring inventory and materials are available to meet production schedules.

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Working closely with customers, suppliers, warehouse and production teams, you will play a key role in ensuring projects are delivered accurately and on time while providing exceptional customer service.

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Key Responsibilities

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- Act as the primary point of contact for a portfolio of customers.
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- Build and maintain strong, long-term customer relationships.
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- Coordinate customer orders from receipt through to production and completion.
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- Prepare and maintain accurate job briefs and production documentation.
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- Monitor production schedules and proactively communicate project updates.
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- Coordinate customer-owned inventory and material requirements to ensure on-time delivery.
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- Maintain accurate inventory records and perform inventory reconciliations.
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- Process customer orders, invoices and related administration.
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- Liaise with internal teams and suppliers to resolve issues and ensure smooth project delivery.
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- Contribute to continuous improvement initiatives across customer service and operations.
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About You

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To be successful in this role you will have:

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- Previous experience in a customer service, production coordination, contract packing, planning or operations role within a manufacturing environment.
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- Essential experience using NetSuite ERP.
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- Exceptional organisational and time management skills.
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- High attention to detail with the ability to work accurately in a fast-paced environment.
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- The ability to manage multiple customer projects and competing priorities simultaneously.
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- Excellent communication and relationship-building skills.
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- Experience working with Bills of Materials (BOMs) and production scheduling.
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- Strong inventory coordination and planning experience.
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- Intermediate Microsoft Excel skills.
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- A proactive approach to problem-solving and continuous improvement.
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Desirable Experience

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- Experience within contract packing, packaging or FMCG manufacturing.
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- Demand forecasting or inventory planning experience.
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- Exposure to warehouse or production environments.
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What's on Offer

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- Stable full-time opportunity.
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- Friendly and supportive team setting.
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- Diverse and varied role with plenty of customer interaction.
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- Opportunity to make a genuine impact within a growing manufacturing business.
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- Competitive salary based on experience.
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If you're a detail-oriented operations professional with strong customer service skills, NetSuite ERP experience and enjoy coordinating multiple projects in a fast-paced environment, we'd love to hear from you.

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📌 Customer Service Coordinator - Materials and Inventory (City of Kingston)
🏢 Veritas Recruitment
📍 City of Kingston