Job Description

n
- Proven customer support experience
n

nn
- Permanent Part-time job share
n

n

The Client Liaison Co-Ordinator is required to perform the following duties from time to time:

n

n
- Be responsible for all reception duties in the Southern Operations Centre
n
- Be the first point of contact for all customer calls, email enquiries and showroom visits in the South
n
- Process all online orders
n
- Prepare quotes in WinHire for clients
n
- Maintain customer accounts by recording account information into WinHire
n
- Recommend potential hire products or services to clients
n
- Contribute to team effort
n
- Manage large amounts of incoming calls
n
- Build sustainable relationships of trust through open and interactive communication
n
- Keep records of customer interactions, process customer accounts, and file documents
n
- Go the extra mile to engage customers
n
- Greet customers warmly and ascertain hire requirements
n
- Assist with placement of orders or changes to orders
n
- Take payment information and other pertinent information to be recorded into our booking system
n




- Sell products and services
n
- Work with Client Services and Event Planning Manager to ensure customers needs are met
n
- Develop floorplans as required
n
- Daily receipting of customer payments
n
- Assist in accounts activities as required
n
- Maintain clean workspace at all times
n
- Order office stationery, staff amenities or equipment as required
n
- Work with Southern Operations Manager and State Operations Manager on the delivery of client services.
n
- Essential
n
- Proven customer support experience
n
- Solid phone contact handling skills and active listening
n
- Familiar with CRM systems and practices
n
- Customer orientation and ability to adapt/respond to different types of characters
n
- Excellent written and verbal communication and presentation skills
n
- Ability to multitask, prioritize and manage time effectively
n

n

Desired

n

n
- Has experience with events and/or hospitality
n

#J-18808-Ljbffr

📌 Client Services & Event Support - South (Hobart)
🏢 Salters Hire Tasmania
📍 Hobart