Job Description

Wholechild Specialists – Orange, NSW
n Full-time | Admin & Reception | Allied Health

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We are looking for an experienced client-focused administrator who loves helping people while keeping things running smoothly. We would love for you to join our dedicated team in making a real difference in the lives of children and families across the Central West.

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At Wholechild Specialists we provide a range of individual and group therapeutic programs and diagnostic assessments across the lifespan, with special interest in children and young people. These services are delivered by a passionate team of Medical, Allied Health Professionals and Educators to ensure positive, holistic care in both clinical and community settings.

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We're now seeking an experienced Administration Officer to join our Orange-based clinic.

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Administration Officer

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Wholechild Specialists – Orange, NSW
n Full-time | Admin & Reception | Allied Health

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We are looking for an experienced client-focused administrator who loves helping people while keeping things running smoothly. We would love for you to join our dedicated team in making a real difference in the lives of children and families across the Central West.

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At Wholechild Specialists we provide a range of individual and group therapeutic programs and diagnostic assessments across the lifespan, with special interest in children and young people. These services are delivered by a passionate team of Medical, Allied Health Professionals and Educators to ensure positive, holistic care in both clinical and community settings.

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We're now seeking an experienced Administration Officer to join our Orange-based clinic.

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About the Role

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This is a dynamic and rewarding position that combines front-of-house reception with behind-the-scenes coordination and client relationship management.

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You'll be the friendly first point of contact for families — welcoming them to our service, answering enquiries,



and guiding them through the onboarding process with warmth and professionalism. You'll also play a key role in ensuring appointments, reports, and communications flow seamlessly between our clinicians, schools, and families.

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Key duties include:

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- Greeting and assisting clients and families with care and professionalism
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- Managing new enquiries, converting leads to bookings, and supporting client retention through accurate and timely record keeping
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- Booking and coordinating appointments across multiple clinicians' diaries
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- Handling referrals through responsive waitlist management and supporting a client's journey into the service
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- Preparing invoices across multiple funding streams, ensuring compliance and accurate record keeping
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- Assisting in risk management processes and handle client records with privacy and confidentiality
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- Participate energetically in a team setting to ensure administrative tasks are complete and the environment is organised
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About You

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You're experienced, organised, approachable, and thrive in a busy environment where people and process matter equally. You enjoy connecting with clients and ensuring every interaction feels supported, while keeping operations running smoothly in the background.

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- Highly organised with strong attention to detail
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- Friendly, confident communicator — both in person and over the phone
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- Strong admin and customer service skills
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- Able to multitask and stay calm in a fast-paced clinic
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- Experience in health, education, NDIS admin (preferred)
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- Comfortable guiding clients through services, bookings and funding options
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- Team player with a versatile, can-do attitude
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Why Join Wholechild?

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- A positive, supportive, and family-focused team environment
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- Work with purpose – helping children and families thrive
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- Flexibility to work full time or part time considered for the right applicant
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- Training and ongoing professional support
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- Competitive pay based on experience
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📌 Administration Officer (Orange)
🏢 Wholechild Specialists
📍 Orange