Job Description

Allan's Medical Discretionary Trust – Camden Haven NSW

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Reception

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- Open and close clinic.
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- Greet patients and other callers at the practice in a courteous and efficient manner.
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- Answer the telephone promptly and courteously.
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- Schedule appointments for patients.
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- Issue patient invoices/receipts and bulk bill as required.
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- Enter and update patient registration details.
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- Manage calls from patients wanting test results by referring them to the practice nurse on duty.
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- To exercise confidentiality with regards to patient care and all aspects of the practice.
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- Maintain reception area in a tidy and welcoming manner.
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- Ensure registration forms, practice information sheets, and information displays are correct and adequately stocked.
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- Assist doctors and nurses by making telephone calls, photocopying, etc., as requested and required.
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- Administration
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- Prepare and record outgoing mail and posting daily.
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- Open and distribute incoming mail.
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- Type medical reports as required.
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- Scan and/or file patient correspondence, results daily, or as required.
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- Ensure computer back-up hard drive is changed daily.
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Other Duties

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- To actively participate in general staff meetings.
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- To attend training sessions in-house and external courses when required.
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- General housekeeping such as tidying and cleaning of waiting room when necessary.
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- Undertake other duties as required from time to time as directed by the practice manager, nurses and doctors.
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- Maintain knowledge of, and comply with,



workplace health and safety principles including infection control.
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- Sterilisation of surgical instruments
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- Stock ordering
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- Monitoring supply and expiry dates of emergency drugs
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- Maintaining Vaccination fridge and cold chain. Provide a monthly report of current and expired vaccines to Dr Allan. Provide a weekly print out on vaccine fridge data logger.
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Minimum 1-2 years of medical reception experience is required for this position.

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- Complete duties as indicated on MVMC google calander.
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- Expected behaviours and personal attributes
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- Demonstrated patient-focused approach in service provision with genuine empathy and interest in their needs.
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- Excellent interpersonal and communication skills.
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- Always be well-presented, friendly, courteous and obliging.
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- Represent the practice in a confident and positive manner at all times.
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- Undertake all duties in a diligent manner, with honesty and integrity.
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- Maintain absolute confidentiality regarding patient and practice information.
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- Have a vigilant attitude to accuracy, being prepared to double check as necessary.
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- Work cooperatively and independently.
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- Demonstrate ability to prioritise and organise.
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- Demonstrate commitment to ongoing career development.
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Experience with Best Practice medical software is required for patient registration and management tasks.

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Certificate III or IV qualification is an advantage for this medical receptionist role.

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Candidates must hold valid Australian work authorisation to be eligible for this position.

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📌 Medical Receptionist (Port Macquarie)
🏢 Allan's Medical Discretionary Trust
📍 Port Macquarie