Job Description

We are looking for a hands-on Front of House Manager to lead our Burleigh Venue. This is a floor-based leadership role, with most of your hours spent working alongside the team, leading service and setting the standard through your own actions.

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We are looking for a leader who is eager to learn, ready to take on more responsibility and excited to grow with Costa Taco and make this place your home.

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You will lead and develop the front of house team, maintain strong service and operational standards, and ensure every guest experience reflects ourMi Casa Es Tu Casaphilosophy.

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- Lead from the floor and work alongside the team
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- Train, coach and develop front of house team members. Ensruing excellence standards.
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- Build a positive, accountable and high-performing team culture
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- Provide clear direction, regular feedback and support
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"MI CASA ES TU CASA"

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About the Role

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We are looking for a hands-on Front of House Manager to lead our Burleigh Venue. This is a floor-based leadership role, with most of your hours spent working alongside the team, leading service and setting the standard through your own actions.

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We are looking for a leader who is eager to learn, ready to take on more responsibility and excited to grow with Costa Taco and make this place your home.

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You will lead and develop the front of house team, maintain strong service and operational standards, and ensure every guest experience reflects ourMi Casa Es Tu Casaphilosophy.

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Key Responsibilities

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Team Leadership

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- Lead from the floor and work alongside the team
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- Train, coach and develop front of house team members. Ensruing excellence standards.
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- Build a positive, accountable and high-performing team culture
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- Provide clear direction, regular feedback and support
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Operations

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- Oversee daily front of house operations and service flow
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- KPI goal structure
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- Ensure systems, checklists and procedures are followed and uddated
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- Maintain venue standards across cleanliness, hospitality, presentation and service
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- Work closely with the kitchen manager, kitchen team and wider leadership team
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- Identifying and solving maintance related issues.
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Financial Performance

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- Develop a strong understanding of sales and labour performance
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- Roster planning in line with business targets
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- Contribute to cost control and operational efficiency
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Guest Experience

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- BringMi Casa Es Tu Casato life through every service
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- Lead warm, genuine and attentive hospitality on the floor
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- Respond to guest feedback and resolve concerns professionally
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- Ensure every guest feels welcomed, valued and excited to return
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About You

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- Experience leading a team
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- Ready to take the next step in your leadership journey
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- Hands-on and comfortable leading from the floor
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- Positive, reliable and eager to learn
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- Popensity for systems
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- Open to coaching, feedback and continued development
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- Strong communication and problem-solving skills
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- Able to stay calm and organised in a rapid-paced environment
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- Experience with POS, rostering or hospitality systems and platforms (Deputy, Me&u;, Square, Operandio).
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What We Offer

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- Structured training, coaching and leadership development
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- The opportunity to grow your career within one of the best Gold Coast hospitality groups
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- Opportunities for internal progression and personal development.
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- A culture built around hospitality, community and growth
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- A supportive and ambitious team environment
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- Wellbeing activities and team initiatives
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- Chance to participate in exclusive events
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- Work in different venues
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- Staff meals and team events
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#J-18808-Ljbffr

📌 Front Of House Manager (City of Gold Coast)
🏢 Costa Taco
📍 City of Gold Coast