Job Description

About Us

n

Storage X is a new Melbourne self-storage business on a mission to make storage simple, combining smart service, secure spaces, and a people-first approach. We're expanding across south-east and inner Melbourne, with Storage X Northcote and Storage X Bentleigh as our first new launch sites.

n

The Role

n

We're hiring two Assistant Store Managers — one for our Northcote facility and one for our brand-new Bentleigh facility, to support the day-to-day running of each site. Working under the direction of the Store Manager, you'll help drive occupancy from the ground up, deliver a great customer experience, and take ownership of delegated tasks. We're looking for someone who enjoys working with people, thrives in a customer-focused environment and takes pride in hitting their KPI targets and delivering great results.

n

Please indicate your preferred location (Northcote or Bentleigh) when applying.

n

What You'll Do

n

Support the Store Manager in driving revenue growth through consultative sales, and maximising occupancy

n

Convert enquiries into rentals, conduct facility tours, and help customers select the right unit for their needs

n

Promote and sell ancillary products and services, including packing supplies and truck hire

n

Deliver a consistently outstanding customer experience across walk-in, phone, and digital touchpoint





n

Support the full customer lifecycle: enquiry, lease documentation, account management, and move-out

n

Manage customer accounts including invoicing, payments, and overdue account follow-up

n

Support marketing activities including following up leads, sending review requests, and updating tenant records

n

Maintain high standards of cleanliness, presentation, and tidiness

n

What we are looking for

n

Minimum 2 years' experience in a customer-facing role within self-storage, retail, hospitality or wholesale, or a similar environment

n

A genuine passion for helping customers with a positive can-do attitude

n

Sales experience with the ability to convert enquiries and upsell products and services

n

Sound conflict resolution skills, with the ability to de-escalate situations calmly and professionally

n

Strong computer, administrative, and communication skills

n

A proactive, solutions-focused approach and the reliability to manage the centre independently when required

n

A current driver's licence. Forklift licence (desirable)

n

What's On Offer

n

Full self-storage systems and industry training

n

Support from an experienced Store Manager and head office team

n

The chance to be part of something new

#J-18808-Ljbffr

📌 Assistant Store Manager (Williamstown)
🏢 Time & Place
📍 Williamstown